Supervising Information Technology Technician (Promo Sb-288-23E) Whittier

Salary: $8,972.00 - $11,147.00 Monthly
Location : Whittier, CA
Job Type: Monthly
Job Number: SB-288-23E
Department: Facilities Planning - Information Technology
Opening Date: 02/21/2024
Closing Date: Continuous
JOB POSTING
NOTICE OF EXTERNAL JOB OPPORTUNITY
POSTING #SB-288-23E
SUPERVISING INFORMATION TECHNOLOGY TECHNICIAN
LOCATION:
FACILITIES PLANNING DEPARTMENT, INFORMATION TECHNOLOGY SECTION, CUSTOMER SERVICES GROUP, JOINT ADMINISTRATION OFFICE, WHITTIER
About Us: Los Angeles County Sanitation Districts (LACSD) is at the forefront of environmental protection, serving the communities of Los Angeles County. As a leader in sustainability and innovation, we are committed to delivering exceptional service while safeguarding the environment for future generations.
Role Overview: Are you a seasoned IT professional with a passion for leadership and technical excellence? We are seeking an experienced individual to join our team as a Supervising Information Technology Technician. In this pivotal role, you will lead our IT Customer Services group, overseeing the efficient management of service requests, and spearheading critical projects to enhance our IT infrastructure.
Key Responsibilities:

• Efficiently manage service requests in our Help Desk ticketing system, ensuring timely resolution.
• Supervise and coordinate a team of technician-level staff members in a central IT environment.
• Provide clear direction, motivation, and guidance to team members, fostering a culture of collaboration and excellence.
• Oversee desktop support, software licensing, hardware assets inventory, and administrative duties.
• Lead exciting projects, including the replacement of replacement of one third of the Districts desktop computers, approximately 800 hardware units, and the deployment of RFID technology for assets tracking.
• Uphold a customer-centric approach to incident and problem management, ensuring the delivery of exceptional service to end-users.

Join our team at the Los Angeles County Sanitation Districts and become an integral part of our mission to convert waste into valuable resources such as recycled water, green energy, and recycled materials. This is an exceptional opportunity to not only advance your career but also to contribute to community sustainability. ESSENTIAL FUNCTIONS:
To provide direct supervision, coordinate and monitor the work of Information Technology staff engaged in a variety of customer support activities.
JOB SUMMARY:
The major job duties are listed below. For a detailed list, please see the
Under the direction of an Information Technology Supervisor or higher classification, the incumbent will:

• Train and assess the performance of subordinate staff
• Plan, organize, schedule, and assign work to subordinate staff
• Monitor users' requests or problems reported at the Help Desk to ensure proper assignment, escalation, routing, and timely completion
• Enforce Districts computing standards, policies, and procedures
• Investigate computer equipment failures and malfunctions
• Manage the procurement and inventory of all desktop hardware and software assets
• Attend and participate in meetings between IT and user groups and provide status updates on requests, issues, and projects
• Develop and distribute announcements and notifications to Districts staff regarding IT systems' implementations, updates, and outages
• Continuously refine the service request process to improve the response time to customer requests
• Review the Service Requests metrics periodically with the IT Supervisor and Section head

MINIMUM QUALIFICATIONS
Candidates must possess all of the following:

• A valid California Class C driver license
• Five (5) years of experience operating, installing, configuring, monitoring, testing and maintaining a centralized computer, telecommunications or network system including one year in a lead capacity

Note: A bachelor's degree in Computer Science or closely related field from an accredited college may substitute for three (3) years of the required experience
Desirable Qualifications:

• Combination of technical expertise, leadership skills, and interpersonal abilities
• Five (5) or more years of experience supervising a team of technician-level staff members within a central IT environment serving multiple clients/departments
• Demonstrated ability to multi-task with a customer-centric approach to incident and problem management
• Completion of leadership training classes within the last 12 months
• Knowledge of IT Service Management framework
• Possession of an IT Information Library 4 Foundation or higher certification is a plus
• Effective communication, problem-solving, and customer service skills for interacting with both team members and end-users
• Demonstrated leadership qualities including clear direction, motivation, and conflict resolution
• Adaptability, empathy, and a commitment to ongoing training and quality assurance to effectively lead the team and contribute to the success of the IT department

EXAMPLES OF ASSESSMENT CRITERIA
The competitive selection process may cover:
Knowledge of:

• Principles and practices of supervision
• Operating and monitoring computer, network, telecommunications, and related equipment
• Scheduling
• Program planning and systems analyses
• Capabilities and operational procedures used in a computer center

Ability to:

• Interact effectively with management user departments and technical and non-technical staff
• Plan, assign, and oversee the work of subordinates
• Administer and communicate policies and procedures
• Oversee multiple projects to meet projected deadlines

ADDITIONAL INFORMATION
This posting will remain open until vacancy is filled and is subject to closure without notice.
SELECTION PROCESS:

• All applications will be reviewed to determine if the conditions and qualifications for testing are met.
• The selection process will consist of a writing project weighted at 30% and an interview weighted at 70%.
• The writing project is tentatively scheduled for Tuesday, March 12.
• The interviews are tentatively scheduled for the week of March 18.

TO APPLY:Please apply online at within this application period. By using the online application system you will receive confirmation via e-mail that your application was received for this position. Resumes will not be accepted in lieu of a completed LACSD Employment Application or online application. Check your email regularly throughout the recruitment process as notifications may be sent via e-mail. Please verify that your registered email address is accurate and current. To ensure proper delivery, add info@governmentjobs.com to your contact list.
NOTE:
The individual(s) recommended for hire must undergo a job-related pre-employment physical, as well as a reference check, background check, DMV report, and a drug test.
For questions regarding this recruitment, please contact Sareen Baghikian at
As an equal opportunity employer, the Districts strongly encourage people with disabilities and people from historically marginalized communities to apply.
To learn more about how the Sanitation Districts converts waste into resources, please visit the following video:
RETIREMENT

• CALPERS: The Districts belong to the California Public Employees' Retirement System (CalPERS), and all monthly status new hires will be enrolled in CalPERS. Most new hires will be enrolled in the defined benefit formula of 2% @ 62 in accordance with the Public Employees' Pension Reform Act (PEPRA) and are required to contribute to the plan (7.75% for the 23/24 fiscal year). Those who qualify based on current or previous public service may be enrolled in the defined benefit formula in place on December 31, 2012, which was 2% @ 55 and are considered "classic" members. For "classic" members, the Districts pay the "employee share." Please contact the Human Resources Department for more information regarding contribution rates. Although Districts employees are exempt from Social Security, employees are required by federal law to contribute a percentage of their salary for Medicare coverage.

• DEFERRED COMP MATCH: For some bargaining units, the Districts provides a matching contribution to an eligible deferred compensation plan pursuant to Section 457 of the Internal Revenue Code. The match with each paycheck will be the lesser of: 3% of the employee's base monthly salary as listed in the Salary Schedule; and the amount the employee is contributing with that paycheck. The annual total combined employee and employer contribution are subject to IRS limits.

COMPENSATION
Employees receive annual salary increases until reaching step 5 of the salary range and are provided with opportunities to promote. Cost of living adjustments are implemented annually in accordance with labor agreements.
HEALTH INSURANCE

• MEDICAL: Districts paid. Employees may choose from several HMO and Indemnity plans. As of January 1, 2024, the Districts contribute $2,202.87 per month for medical insurance. Depending on the choice of health plan, the Districts contribution covers all or a large portion of the premium for family coverage.

• DENTAL: Districts paid. The Districts pay the full premium for employee and dependent coverage for a prepaid dental program which provides for most routine dental care through a panel of contracting dentists with no deductibles. Employees are eligible to enroll in an indemnity plan if requested within thirty days after completion of three years of employment (sooner for some bargaining units), or during subsequent open enrollment periods.

• VISION: Employee paid.

• LIFE: The Districts pay for a term life policy. Employees can buy additional types and amounts of life insurance coverage at group rates.

LEAVE TIME

• VACATION: Employees receive 88 hours of paid vacation after one full year of service, increasing up to 128 hours per year after five years, 168 hours per year after 15 years and up to 208 hours after 25 years. Prior to one year of full service, employees are given partial vacation time on January 1, based on the time worked in the preceding year.

• SICK LEAVE: Eight hours of full-pay sick leave per month.

• PERSONAL LEAVE: Employees may use up to 24 hours per calendar year from current sick leave for personal reasons. Some bargaining units allow up to 40 hours per calendar year from current sick leave for personal reasons.

HOLIDAYS
13 paid holidays and one-half paid holiday depending on the employee's work schedule.
TUITION REIMBURSEMENT
Employees may be eligible for tuition reimbursement for approved accredited course work.
STUDENT LOAN PAYMENT REIMBURSEMENT
For some bargaining units, the Districts will provide student loan payment reimbursements for principal or interest paid by the employee on a qualified education loan incurred by the employee for the education of the employee. The annual maximum reimbursement is $5,250 and the lifetime reimbursement limit is $21,000.
WORK ENVIRONMENT & OTHER BENEFITS

• A rewarding career contributing to society and the environment.
• Flexible work schedules (e.g. 9/80 schedule) depending on the worksite.
• Clear policies and procedures.
• Health and safety programs.
• Carpool opportunities with monetary incentives depending on the worksite.

More detailed benefits information can be found here:
NOTE: The provisions of this posting do not constitute an expressed or implied contract. Any provision contained in this posting may be modified and/or revoked without notice.
Updated December 29, 2023
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02
I understand that the writing project for this position is tentatively scheduled for Tuesday, March 12. If I'm not available during this time, I agree to notify the analyst at SBaghikian@lacsd.org as soon as possible, but no later than one (1) day before the scheduled interview.

• I understand and agree with the above instructions.

03
I understand that the interviews for this position are tentatively scheduled to begin the week of March 18. If I'm not available during this time, I agree to notify the analyst at SBaghikian@lacsd.org as soon as possible, but no later than one (1) day before the scheduled interview.

• I understand and agree with the above instructions.

04
Of the following options, please select which describes your educational background relatedto this position?

• I currently possess a Master's Degree or higher in Computer Science, Information Technology, or other related field from an accredited college or university.
• I currently possess a Bachelor's Degree in Computer Science, Information Technology, or other related fiel...