Summer Intern - E-Zpass Customer Service, Data Analytics

Description
Position at The Port Authority of NY & NJ
The Port Authority of New York & New Jersey offers paid internships, providing students with the opportunity to work with experienced professionals on assignments critical to building, operating, and maintaining transportation and infrastructure assets in New York and New Jersey. Assignments include hands-on projects where interns quickly become part of the team and help the agency with its mission of keeping the region moving. The diversity of our businesses creates a variety of opportunities for students to gain exposure to the work of a first-class public agency.
The Tunnels, Bridges & Terminals departments is looking for a Data Analyticsintern to join their E-ZPass Customer Service team!
About the Tunnels, Bridges & Terminals Department and E-ZPass Customer Service Unit:
The Tunnels, Bridges & Terminals department (TB&T) is the division of Port Authority that operates and maintains the George Washington Bridge, the Lincoln and Holland Tunnels, the Bayonne and Goethals Bridges, the Outerbridge Crossing, and the Midtown Bus Terminal and the George Washington Bridge Bus Station.
The E-ZPass Customer Service team works closely with customers and non-revenue account holders who use Port Authority bridges and tunnels. Our team's mission is to ensure that customers have a positive experience when contacting us. The team works to successfully resolve any outstanding issues that may occur with E-ZPass accounts and Toll Bills.
Responsibilities:

• Analyze and create an updated version the team's customer credit workflow
• Identify and implement ways to improve the existing process for tracking customer credit requests
• Create enhanced analytics tools such as dashboards for credit requests and customer inquiries
• Analyze and track data from customer satisfaction surveys to help create a story using data measuring our success in meeting customers' expectations and any areas of deficiency
• Assist with customer outreach to non-revenue account holders that need to act on their accounts
• Create a tracking tool for the team for ongoing activities and projects.

Qualifications:

• Enrollment in an undergraduate or graduate program through the Fall 2024 semester (August 2024 or beyond) with a major in Business Administration, Public Administration, Information Systems, Data Science, Operations Research, or related field
• Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc.
• Excellent written and oral communication skills
• Interest in contributing to the success of the New York and New Jersey region
• Interest in public service and/or transportation
• Willingness to learn

Desired:
• Proficient in technology
• Working knowledge of databases
• Some knowledge of Microsoft Power Automate and Power Apps
• Excellent analytical and research skills
Internship Details:

• The start date will be Thursday, May 30 with an orientation that will take place at 4 World Trade Center in Lower Manhattan
• The internship will last 12 weeks, ending on Friday, August 23
• This is a full-time internship (generally 5 days per week at 7.25 hours of work per day plus a 45-minute break)
• The format is expected to be hybrid, partially virtual and partially in-person at 4 World Trade Center in Lower Manhattan
• The hourly salary range is $17.20 to $28.85 (the hourly salary is determined by internship type and school year)
• These details are subject to change

How to Apply:

• Click "Apply Now"
• Follow the prompts
• Please submit the following with your application
  • A resume that clearly indicates your expected graduation date
  • A cover letter detailing why you want to intern at The Port Authority of New York & New Jersey