Address
Form of work
Salary***ONLY APPLICANTS RESIDING IN MINNESOTA, FARGO AREA, or WESTERN WISCONSIN WILL BE CONSIDERED***
OUR COMMUNITY
We live in a world where divisions, disparity and poverty affect everyone. There are many ways to solve problems, but when we united as changemakers we can disrupt systems, unlock human potential, change narratives, create equitable solutions and advocate for policies that result in lasting change.
Greater Twin Cities United Way lives in a unique space in the Twin Cities with a community of three million people who share our passion and mission. GTCUW impacts hundreds of thousands of people every year via community investments, donor events, company campaigns, conventions, volunteer events and community gatherings – giving everyone a voice in creating GTCUW.
Your Role in Participating:Suicide Prevention Call Specialist
Your Department: 988 Crisis Intervention and Suicide Prevention Line
Your Reporting Manager: 988 Call Center Manager
OUR MISSION AND VALUES
Mission: Unite changemakers, advocate for social good and develop solutions to address the challenges no one can solve alone.
Values: Equity, collaboration, agility, and transparency
Pay Rate + Shifts Available
The pay rate for this role is $24.50 per hour, plus shift differentials are paid based on the times of day worked. Late evening hours, overnight hours, and weekend hours will earn additional hourly pay.
We have multiple full-time openings available, including:
- Saturday - Wednesday 7pm - 3am
- Wednesday - Sunday 3pm - 11pm
- Friday - Tuesday 6pm - 2am
- Wednesday - Sunday 4pm - 12am
- Thursday - Monday 11am - 7pm
- Saturday - Wednesday 6am - 2pm
Primary Purpose of Your Role
The National Suicide Prevention Lifeline (NSPL) seeks to instill hope, sustain living, and promote the health, safety and well-being of the communities we serve. Greater Twin Cities United Way SPL staff are outgoing, compassionate, and engaging. SPCS have a desire to help callers process and manage their emotions. SPCS enjoy the flexibility and comfort of working from home, with supportive supervision and consultation. Equipment is provided. This is a telephone-based position where there is not face to face contact with those utilizing the service.
Role Accountabilities
- Provide emotional support and crisis counseling to callers using crisis intervention tools & techniques
- Assess caller suicide risk
- Complete contact report forms in a web-based iCarol database
- Developing safety plans and coping skills with callers that address their needs
- Receive and dial calls using a multi-line soft-phone
- Request emergency services as needed to secure caller safety
- Attend routine Suicide Prevention and crisis intervention training/workshops
- Serve as part of a team of Suicide Prevention Call Specialists, create and contribute to a culture of empathy, encouragement, and continuous learning.
COMPETENCIES THAT SUPPORT YOUR WORK
- Bachelor’s degree in social work; psychology, or another behavioral science field preferred, and/or 2+ years working in equivalent community services or programs
- Strong knowledge of mental health, crisis intervention and prevention, and phone etiquette
- Strong empathy, teamwork, and interpersonal communication skills
- Ability, experience, and desire to work with diverse populations
- Basic computer skills and understanding
- Experience calmly managing crisis situations
- Able to efficiently build and maintain conversational rapport
- Respect for privacy and confidentiality, especially related to HIPAA requirements
- Understanding of and ability to apply mental health assessment, treatment, and service terminology
