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SalaryWelcome to Career Opportunities at Lindenwood University.
PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.
Benefits of Being a Lindenwood Employee:
- Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
- Tuition discounts for doctoral programs (employee only).
- Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
- Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
- Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
- Professional development opportunities through the Lindenwood Learning Academy.
JOB TITLE SUMMARY
Job Title: Success Coach, Online Programs
Division: Student Experience
Evaluation Group: Staff
FLSA Status: Exempt
Reports To: Director, Online and Post Traditional Affairs
Positions Supervised: N/A
Job Summary
The online Success Coach advises online students on the specifics of a Lindenwood University degree. This role provides guidance for degree plans, alternate credit, and professional career options as well as continued educational studies.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
- Assists in new student onboarding by proactively reaching out to students to help them acclimate to a virtual learning environment
- Coaches and inspires students from enrollment through completion, advising them on educational plans and assisting them with academic barriers, life challenges, time management tips, and study skills
- Advises and acts as a liaison during administrative processes such as registration, degree planning, payment and financial aid processes, and engaged learning opportunities
- Assesses students’ transfer credit, credit for prior learning, and other forms of equivalency in order to support students’ correct academic progression toward their degree program requirements
- Remains current on University policies and advising procedures for all of Lindenwood’s online degree programs
- Conducts virtual student appointments to plan for future term enrollment and to review/revise long-range academic program schedules
- Monitors student schedules and academic performance and apprises appropriate program personnel on progress
- Refers students to institutional resources when academic, behavioral, attendance, or other personal problems require intervention; directs students towards self-help resources and services as needed
- Participates in program assessment process and recommends actions for improvement based on data, student success, and persistence
- Utilizes the retention management system for student communication and early intervention
Service Excellence
- Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
- Models, supports, and holds others accountable to the University’s values – integrity, dedication, excellence, creativity, and teamwork
- Proactively conducts a regular, high volume of communication to contact and engage students about enrollment, academic progress, and problem resolution
- Works as a liaison to other departments across the University
- Provides excellent advising services and student support
- Interprets and provides rationale for institutional policies, procedures, and requirements
Communication, Teamwork, and Collaboration
- Partners with faculty mentors and advisors to support students’ program progression; consults regularly with faculty regarding progress
- Develops and maintains trustworthy student relationships throughout students’ time at Lindenwood and beyond
- Collaborates and participates in virtual recruitment events/activities with Admissions
- Supports and participates in re-entry initiatives to encourage persistence to completion
- Coordinates continuing enrollment and student persistence efforts with Student Advising and Support Services (SASS)
Job may require other duties as assigned.
Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.
- Bachelor’s degree
- Master’s degree preferred
- Prior advising and/or higher education experience preferred
Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Commitment to upholding and knowledge of federal regulations related to Title IV funds, tuition assistance, and billing
- Ability to work independently with minimal supervision
- Ability to effectively preserve confidentiality and exercise discretion
- Ability to quickly form rapport with both students and co-workers
- Knowledge of student advising processes and applicable course catalogs
- Computer literacy and proficiency with Microsoft Office Suite, Constituent Relationship Management (CRM) system, and Student Information System (SIS)
- Knowledge of and/or willingness to learn and use process improvement methodologies
- Excellent written and verbal communication skills
- Excellent customer service skills
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions. Please
click here
to view Lindenwood University’s flexible work designation descriptions.- General office setting
- Evening and weekend work possible
- Remote work, which requires internet connection and any other appropriate network communication technology to perform daily duties
- Considerable phone and computer time, utilizing a Virtual Private Network (VPN) and CRM system
- Fully Remote
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work effectively at a computer for up to eight hours daily
- Ability to sit for extended periods of time
- Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
