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SalaryStylist - Costa Mesa
The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.
For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.
Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.
We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.
That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.
At Chloé North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Stylist
Chloe | Costa Mesa, CA
Role Overview
A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
Responsibilities
Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.
- Essential duties (daily and occasional)
- Direct reports and business areas to cover
- Relationships:Clients/Co-workers/Management/Vendors
- Other tasks and duties as requested by manager.
A Client Relationship Owner
- Delivers exceptional customer service and takes pride in developing long-term relationships
- Is aware of CRM targets and actively engages in all actions to reach them
- Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes of all qualitative information
- Knows their portfolio of customers, and in particular, the VVICs and VICs they handle
An Omnichannel Business Partner
- Has the ability to offer excellent customer service and delivers strong business performance
- Uses all omnichannel services available to grow sales
- Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
- Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
- Consistently works to achieve given sales, KPIs and CRM targets
- Is aware of local trading environment and competitors’ activities
An Operations Excellence Supporter
- Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
- Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
- Implements all guidelines related to store and BOH management and participates in inventories
- Supports after sales clients and follows up to ensure impeccable after sales service
- Complies with established Richemont policies and standards
Richemont offers a generous compensation and benefits package for elligible employees. Only candidates selected for further consideration will be contacted.
We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $19 - $23/ hourly
Salary will be negotiated based on relevant skills and experience.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
