Working Title: Student Support Coordinator - TOPSS
Classification Title: Student Service Professional III
Posting Details
Priority Application Date (Posting will remain open until filled): Sunday, January 7, 2024 @ 11:55pm PST
Position Summary
Reporting to the Director of Transforming Outcomes Project at Sacramento State (TOPSS), the Student Support Coordinator (Coordinator) helps support students through all aspects of the TOPSS program from application, financial aid, registration, academic and career advising, and degree completion of the program. In addition, they support the TOPSS Director in aspects of program administration as assigned. The person in this position uses generally accepted advising skills to support individual students, administer to program processes, and to develop new approaches to meet specific program needs.
The Coordinator will interact and collaborate with academic departments and colleges in the development of academic programs appropriate for the TOPSS program. They also collaborate with related programs across campus, including Academic Advising, Bursar, Financial Aid, Registrar, Admissions, Project Rebound, and other areas as appropriate.
The Coordinator collaborates with TOPSS external partners, particularly the CDCR, specifically at Mule Creek and Folsom State Prisons, and with the California Community Colleges, especially Los Rios. Regular travel to Mule Creek and Folsom Prisons to work with TOPPS students and partners is essential to the position.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $5,025 per month - $5,200.00 per month commensurate with candidate's education, experience, skills, and training.
CSU Classification Salary Range: $5,025 per month -$7,159 per month
Best-in-class Benefits: Click here to learn more
CSU Total Compensation: Click here to learn more
Recruitment Type: Temporary (Annually renewable)
Work Hours: Monday - Friday 8:00am - 5:00pm; other hours as required.
Transforming Outcomes Project at Sacramento State (TOPSS) is a four-year degree completion program administered and delivered inside two California state prisons through a partnership of California State University, Sacramento and the California Department of Corrections and Rehabilitation. TOPSS is a program of Sacramento State's Division of Academic Affairs under the auspices of the Dean of Undergraduate Studies. TOPSS provides a robust educational experience that advances student success. The program is grounded in the values of access, integrity, positive self-awareness and humanitarianism. Information on department function and purpose.
https://www.csus.edu/undergraduate-studies/transforming-outcomes-project.html
Knowledge and Abilities:
The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.
Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.
Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
Experience:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Education:
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
Experience
1. Demonstrated success working in an advisory capacity with undergraduate students in post-secondary institutions.
2. Demonstrated success working with diverse populations defined by race, ethnicity, social class, and age.
3. Equivalent to three years of experience in professional student or academic services.
4. Success in academic advising demonstrated by academic degree completion or equivalent experience.
5. Demonstrated success in collaborating with faculty and staff.
6. Demonstrated success in cross-divisional collaboration.
General Knowledge /Skills/Abilities:
7. Working knowledge of the academic practices, procedures, and activities of undergraduate programs, including knowledge of organizing students' programs and events.
8. Demonstrated ability to maintain a high level of confidentiality.
9. Demonstrated ability to collaborate and communicate effectively with faculty, students, and staff from diverse ethnic, cultural, and socio-economic backgrounds.
10. Demonstrated ability to effectively organize and manage multiple tasks in a fast-paced team-oriented environment.
11. Demonstrated ability to establish and maintain cooperative working relationships with faculty, CSU Administrators and staff, students, private and public agencies, others in committee and student advising, and community contacts.
12. Demonstrated ability to make decisions independently using sound judgment and carry through actions having implications with regard to other program and service areas.
13. Demonstrated ability to collaborate with external partners.
14. Demonstrated ability to work independently on assigned tasks without direct supervision.
15. Demonstrated ability to use MS Office Suite.
16. Demonstrated history of regular attendance and positive performance evaluations.
17. Thorough knowledge of correct English grammar, spelling, and punctuation with excellent written and oral communication skills.
18. Ability to regularly travel to Folsom and Mule Creek Prisons and off site meetings
19. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community
Conditions of Employment
- Ability to successfully pass a background check.
- Ability to pass California Department of Corrections and Rehabilitation background check to secure regular access to prisons to advise TOPSS students.
20. Earned graduate degree in appropriate field.
21. Demonstrated ability to collect, analyze, and interpret varied information and data, statistical or narrative form.
22. Demonstrated ability to develop and apply flexibility, resourcefulness, and creative approaches to unique problems with an understanding of the full academic and university-wide contexts.
23. Experience working with California Department of Corrections and Rehabilitation (CDCR) and/or California Community Colleges (CCC).
24. Experience working with Canvas, and with student records relating to admissions, financial aid, registration, and progress to degree.
25. Demonstrated mastery of MS Office Suite.
26. Fluency in a language other than English.
Documents Needed to Apply
Resume, cover letter and diversity statement.
Instructions for diversity statement: Sac State holds diversity, equity, inclusion, justice, and belonging (DEIJB) in its core values. Please share how you would implement DEIJB in this position, and how these values have impacted your past work experiences. (500 words or less)
Failure to upload required documentation may result in disqualification.
About Sacramento State
Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
"As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement." As the regional hub of higher education, Sacramento State is dedicated to learning and student success; teaching, research, scholarship and creative activity; justice, diversity, equity and inclusion; resource development and sustainability; dedicated community engagement, and wellness and safety.
As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html.
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
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