Student Services Specialist

WORKING TITLE: Student Services Specialist

UW SYSTEM OFFICIAL TITLE: Student Processing Specialist

POSTING DATE: February 13, 2024

ESSENTIAL JOB FUNCTIONS:

This position reports to the Enrollment Services Manager and interacts with students as they matriculate by providing a variety of administrative support and coordination for student process including admissions, registration, financial aid, academic progress, graduation, international education, and course scheduling. Provides information to students, faculty, and staff regarding related processes and maintains and updates student records. Strives to create a welcoming, equitable, and inclusive work environment.

Assist clients (i.e., enrolled and prospective students, parents, faculty, staff and the general public) with routine transactions and inquiries, educate clients about university policies, procedures and resources, advise clients about alternative courses of action, and work collaboratively with other university offices and external agencies on behalf of clients to expedite problem resolution. Specialists respond proactively to phone, e-mail and in-person inquiries and transactional requests by clarifying the request, diagnosing the problem, researching the resolution, acting on the request, and following up as appropriate. Specialists make recommendations to the Enrollment Services Manager, the Enrollment Services Directors and Dean on procedural and/or business practice improvements and help track customer service metrics to continuously improve Student Services and satisfaction.

This position includes the following responsibilities:

• Provides direction to students and prospective students on a variety of processes including application, registration, financial status, academic and recreational programs, and graduation and licensure requirements.
• Applies knowledge of programs, procedures, and policies to provide administrative support and assistance in a Student Services function, escalating more complex decisions to other personnel.
• Complete projects as requested by supported offices (i.e. Making phone calls to prospective or recently admitted students, preparing mailers for financial aid, or updating student records to include in a particular student group).
• Meet and present to prospective students and families at campus events.
• Tracks prospective and/or current student status on academic progress or related areas.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree at time of application
• Strong technical skills; proficiency with MS office suite, internet research, databases and other software

PREFERRED QUALIFICATIONS:

• Bilingual in Spanish, Hmong, Somali or Oneida
• One year experience (professional or student employment) in a direct customer service position in a higher education service office or similar customer service capacity
• Working experience with an integrated data base, PeopleSoft proficiency
• Direct Admissions, Financial Aid or Registration experience
• Experience working with ethnically diverse students

PHYSICAL QUALIFICATIONS:

• While performing the duties of this position, the employee must have the mobility to work in a standard office setting and to use standard office equipment, hearing and speech to converse in person and over the telephone and vision to read printed materials and a computer screen. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Established in 1965, UW-Green Bay is a public institution serving 8,970 undergraduate, graduate and doctoral students and 95,000 continuing education learners each year. We educate students from pre-college through retirement and offer 200+ degrees, programs and certificates. UW-Green Bay graduates are resilient, inclusive, sustaining and engaged members of their communities, ready to rise to fearlessly face challenges, solve problems and embrace diverse ideas and people. With four campus locations in Marinette, Green Bay, Manitowoc, and Sheboygan, the University welcomes students from every corner of the world. In 2020, UW-Green Bay was the fastest growing UW school in Wisconsin. UW-Green Bay works to ensure faculty and staff achieve their full potential as valued employees with its commitment to creating an environment that recognizes, values and respects the differences we all bring to the workplace, allowing everyone to do their best work. Employee testimonials can be found at #WhyUWGB. For more information, visit www.uwgb.edu.

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community website. For Campus Safety information, see our University Police website and our Annual Security Report. This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures. Please contact the Office of Human Resources at (920) 465-2390 if you would like a paper copy.

Position is a full-time University Staff appointment. The work hours for this position will be 7:45 a.m. ¿ 4:30 p.m., Monday through Friday. Occasional early evening and/or weekend availability, depending on department needs, is expected. Some professional development travel required for training and skill development.

A criminal conviction investigation will be conducted on the finalist(s). A six-month probationary period is required for this position. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community that welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.

Please submit application materials by Sunday, February 25, 2024.

SALARY INFORMATION

Minimum hourly salary of $20.59.

This position will earn an additional $0.60 per hour for all weekend hours worked and an additional $0.45 per hour for all hours worked between 6:00 p.m. and 6:00 a.m.

This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

BENEFIT DETAILS

UW System provides an excellent benefits package to meet the diverse needs of its employees. This includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately and employees are fully vested after 5 years of service. The UW System also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.

In addition, employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually. Employees earn 13-27 days of vacation each year, depending on years of service and employment type.

For more details, please review the links below.

• UW System Employee Benefits Brochure: https://www.wisconsin.edu/ohrwd/benefits/download/benefitsbrochure.pdf
• https://www.wisconsin.edu/ohrwd/benefits/download/quickguideus.pdf
• Total Compensation Estimator: https://www.wisconsin.edu/ohrwd/benefits/benefits-estimator/

Select the job title for which you are applying. Click the "Apply for Job" button. You must create an account and login before you can apply. If you are already a registered user, input your "User Name" and "Password¿ and select "Sign In." If you have not yet registered, click on "Register Now" to begin the registration process.

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

• Cover letter specifically addressing qualifications for the essential job functions
• Resume
• Name and email address for three references

If you have any questions, need accommodations, or submitted your application with missing materials, call or email: