Student Services Assistant

Northwood Tech offers the opportunity to work in a diverse and stimulating environment. 

Northwood Tech is located in the beautiful, unspoiled natural environment of Northwest Wisconsin. We put learning first and embrace innovative theories, techniques, and technologies to ensure success in a changing world. We foster a working and learning environment where staff and students can grow personally and professionally.

The Student Services Assistant job duties include, but are not limited, to answering the phone, supporting student registration, making appointments for members of Student Services, and administering assessments. Working with new and continuing students that walk into Student Services while utilizing several different software systems to process the student from inquiry through graduation.

Full Time 1950 hours/year
Part Time 1400 hours/year

Responsibilities

• Model cultural competencies that reflect Northwood Tech’s Mission, Vision, Values, Learning College Tenets, and On Course Principles by:
• Assessing own lifelong learning and using self-management to progress toward established personal and professional goals.
• Demonstrating creativity, collaboration, critical thinking, and problem-solving skills through mutually supportive relationships.
• Communicating authentically in personal and group settings by using creator language to effectively exchange ideas, thoughts, and knowledge.
• Creating a diverse, equitable, and inclusive working and learning environment.
• Leading positive change while demonstrating civility and empathy.
• Finding value in consistently acquiring and applying innovative ideas and technology to support continuous quality improvement.

Specific position responsibilities are assigned from the following:

• Provide cross-functional customer service to students and other customers.
• Accurately process and enter student information related to admissions, registration, grades, course completions, drop/add forms, transcripts, etc., into database(s).
• Research and proactively assist students in solving problems. Follow up until problem is resolved and/or refer to appropriate staff when necessary.
• Provide administrative support services to faculty and staff.
• Compose, prepare, edit/proofread, and distribute correspondence, minutes, reports, and other documents using word processing, spreadsheet and/or database software.
• Design, develop, and update promotional brochures, flyers, forms, and other materials.
• Organize, establish and maintain electronic databases and paper filing systems.
• Assist in organizing and coordinating location/campus events and recruitment campaigns.
• Provide specialized knowledge and training to other team members.
• Provide information and assistance to internal and external customers.
• Actively participate on campus, regional, collegewide, and state teams and committees.
• Assist and serve as backup to other staff as needed.
• Develop and maintain procedures manual for position.
• Participate in required collegewide trainings and professional development events.
• Other duties as assigned.

Qualifications
Minimum Qualifications:

• Associate’s degree (or 2 Years Post-Secondary Education) in related field OR equivalent*
  • *Equivalent educational/occupational experience may be a High School Diploma plus 2 years of experience in a related field.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills and a focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to be detail-oriented
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

Salary

• FY24 Salary - Grade G - $18.47 / hour

Benefits for FULL TIME:

• Medical, Dental, Vision
• Health Savings Account/Flexible Spending Account
• Long Term/Short Term Disability
• Life Insurance
• Wisconsin Retirement System
• 403(b)/457(b) Retirement Savings
• Paid Holidays
• Paid Leave

Click Apply Today!
Deadline to apply for this position:  January 1, 2024

Commitment to Diversity
Northwood Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry. The College seeks to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population. We seek candidates who demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.

Equal Opportunity Employer and Educator
Northwood Technical College does not discriminate on the basis of race, color, ancestry, religion, sex, service in the uniformed services, veteran status, national origin, age, disability, sexual orientation, marital or family status, pregnancy, pregnancy-related conditions or status in any group protected by state or local law in employment, admissions or its programs or activities.