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Form of workJob Description
Student Experience Coordinator (Korean-language)
DEPT: Welcome Center and Office of Student Engagement
HOURS: 40 a week
STATUS: Non-Exempt, Hourly
FT/PT/TEMP: Full Time
WORK MODE: Hybrid (Mix of Pasadena campus and remote)
REPORTS TO: Manager of Student Experience
Brief Description:
The Student Experience Coordinators work to lead the Welcome Center support staff in assisting Korean and English-speaking prospective students, current students, graduates and guests in exploring Fuller’s graduate programs, learning experiences, and offices through multiple communication avenues. They offer gracious customer service while helping students navigate all of the offices and departments they interact with throughout their studies at Fuller in collaboration with Korean Studies Center and student services, supporting processes with translation in Korean.
Essential Functions:
Contribute to a hospitable environment and provide exceptional customer service by establishing the “first-face” of Fuller
Respond to in-person, online, telephone, and mail inquiries
Support Korean-speaking prospective students, current students, learners, and alumni navigate the processes of Admissions, Registrar, Student Financial Services, Housing and Residential Services, Fuller Careers and Personal Development and Academic Advising offices
Collaborate with various departments to streamline and elevate customer service for students in Korean-language programs
Transport international students to and from the airport using a Fuller-provided vehicle
Complete basic document and financial transactions
Translate forms, communication and processes into English and Korean
Advise a diverse group of prospective students and learners regarding various degrees and programs, recommending those compatible with various personal interests, and ascertaining high prospects and qualified leads
Input data into SRM, Banner, Community Force and Google Calendars
Initiate and strengthen relationships with various departments and professors on campus in relation to position’s tasks
Give campus tours
Work campus events as needed
Assist with duties including filing, mail, and other organizational tasks
Other duties as assigned
General responsibilities as member of Global Recruitment, Admissions, Marketing, and Retention:
Partners with other members of GRAMAR team as needed and assigned to reach shared enrollment goals by delivering the highest level of service and creating the strongest sense of belonging for every student and learner who joins Fuller’s rigorous and formative learning community
Knowledge & Skills Required:
Bachelor’s degree required
1-2 years customer service experience
Strong attention to detail and multitasking skills
Self-starter with a desire for teamwork
Ability to be outgoing and cheerful during interpersonal interactions
Proficiency with Word applications and E-mail
Enthusiasm for Fuller and a strong motivation to serve the needs of a diverse prospective student body including a large international population
Demonstrate ability in navigating varied cultural contexts in virtual and in-person interactions
Fluent (written and verbal) in English and Korean
Additional Remarks:
Must be willing to abide by Fuller Community Standards
This position primarily works in person on the Pasadena, CA campus. There is some availability to work from home on certain days.
Pay Scale:
Wage range the Seminary expects to pay for this role: $18 - $20 per hour USD
Fuller Theological Seminary is an Equal Employment Opportunity/Affirmative Action employer. To the extent required by law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. As a religious institution, Fuller Theological Seminary is permitted and reserves the right to prefer employees or prospective employees for certain positions on the basis of religion.
