Address
Salary- Ability to organize information, and communicate ideas in written and verbal form
- Administrative duties as needed to support clinical operations
- All other clinic responsibilities are included in the employee handbook
- Answers telephone calls in a professional manner and directs calls appropriately
- Arrange for patient transport to medical facilities (Taxi, assist with bus routes, Uber)
- Assist with and track linkage to primary care (schedule appointments, reminders,
- follow-ups)
- Attend inter-agency and community meetings to become familiar with the social
- services available
- Be an active participant in the Medical Assistant, including assisting staff when
- asked for assistance as well as knowing the scope of practice
- Brings patient concerns to the attention of the administration and providers
- Capable of working quickly and efficiently under pressure. Work well with others to
- organize and run medical providers’ clinic schedules efficiently
- Collaborates with team members and other providers to implement an intervention
- plan
- Continually remains informed of changes to programs and eligibility requirements to
- include but not limited to SOFP, CHDP, VFC, BCEDP, EAPC, Medi-Cal, Medicare,
- etc.
- Counsel and inform the patient population about the medical and dental services
- available through CSVS
- Demonstrates the ability to be flexible, organized, and function under stressful
- situations
- Educates individuals about interventions that may improve their health
- Ensures documentation meets current standards and policies
- Ensuring all actions of patient care are charted correctly and accurately in the
- Electronic Health Record
- Excellent communication skills with staff, volunteers, patients, and all people and
- community organizations involving the Street Medicine project
- Follows all CLIA, HIPAA, and OSHA guidelines
- General office skills: phone etiquette, basic computer skills, and filling
- Health Education to patients experiencing homelessness
- Keeps customer service and the mission of the organization in mind when
- interacting with all clients, co-workers, and others.
- Maintains a good working relationship with all staff members of the office, working
- as a team and performing teamwork duties as needed.
- Maintains established office policies and procedures, objectives, performance
- improvement program, and safety, environmental, and infection control standards.
- Must be committed to empowerment through the education of minority and
- disadvantaged groups in our society
- Outreach to homeless individuals (may occur over time and several encounters)
- Participates in clinical and non-clinical team meetings, supervision meetings, case
- conferences, staff meetings, in-service training, and other staff development
- activities.
- Perform brief interviews with patients gathering demographics before seeing by the
- clinic provider
- Performs other duties as assigned
- Performs routine Medical Assisting duties, including assisting providers, tray setups
- (paps, pelvis, minor surgeries), charting, patient care, vital signs, EKGs, urinalysis
- rapid strep test, pregnancy testing, finger-stick glucose & Hgb, phlebotomy, and
- injections (intramuscular, intradermal and subcutaneous) medication administration
- Practices motivational techniques with individuals to assist them in making changes
- to improve their health
- Provide information and referrals to patients as needed
- Provides input in the development of clinical procedures/ setting clinic goals
- Provides care coordination on caseload
- Provides verbal and written feedback to supervisors regarding the progress of the
- program
- Reporting all safety concerns with staff and patients to your supervisor immediately
- Responsible for specific duties assigned to them by supervising personnel
- Sensitive to the needs of homeless people but capable of being innovative and
- assertive with a diverse population in a variety of situations
- Good organization skills with an emphasis on accuracy, prioritization, and reliability
- Should be familiar with primary health care delivery, social service, or counseling
- system
- Stocking/ inventory of patient exam rooms, and medication administration
- Treats all patients, family, and fellow staff with respect and dignity
- Uses electronic health records, other electronic communications systems, phone
- email, and in-person meetings to coordinate care.
- Uses the electronic health record to put in vital signs, lab results, orders, etc.
- Work closely with the Street Medicine provider and social services organizations
Regulatory Requirements:
CPR BLS certification current and not expired
Degree in Public Health, Biology Sciences,Sociology, Psychology Human Services, or related field.
Automobile, valid drivers license and adequate insurance required.
Intermediate excel level experience.
CPR certifications
Experience working with patients experiencing homelessness
Language Skills:
Ability to effectively communicate in English and Spanish, both verbally and in writing.
Excellent presentation skills.
Additional languages preferred.
Skills:
Knowledge of community resources and experience in community settings.
Conflict resolution and de-escalation skills
Customer service orientation
Excellent problem-solving skills. Analytical ability and skills to handle complex organizational, and clinical
issues.
Certification or experience in drug and alcohol counseling
Excellent oral and written communication skills.
Ability to work as part of a team, prioritize and handle multiple tasks, and work independently in high-pressure
environments.
High level of accountability to work independently and cooperatively.
Excellent attendance record
Bilingual, bicultural in Spanish
Previous experience of training in harm reduction.
Experience with electronic health records, documentation, and billing processing.
Ability to work with electronic and computer systems, including word-processing spreadsheets, databases,
presentations, and other relevant software.
Requirements
Regulatory Requirements:
Graduate of an accredited Medical Assistant program, required
High school graduate, required
A minimum of five (5) years of experience in the healthcare and medical industry is required.
CPR certifications
Experience working with patients experiencing homelessness
Immunization record (showing completion of MMR, HEP B, Flu, Covid-19 -2 doses with bivalent booster).
PPD documentation within 1 year. (Individuals with a history of a positive PPD must provide a note for their provider indicating they are free of active disease, a blood test or chest x-ray with the last year.)
Language Skills:
Ability to effectively communicate in English and Spanish, both verbally and in writing.
Excellent presentation skills.
Additional languages preferred.
Skills:
Knowledge of community resources and experience in community settings.
Conflict resolution and de-escalation skills
Customer service orientation
Excellent problem-solving skills. Analytical ability and skills to handle complex organizational, and clinical
issues.
Certification or experience in drug and alcohol counseling
Excellent oral and written communication skills.
Ability to work as part of a team, prioritize and handle multiple tasks, and work independently in high-pressure
environments.
High level of accountability to work independently and cooperatively.
Excellent attendance record
Bilingual, bicultural in Spanish
Previous experience of training in harm reduction.
Experience with electronic health records, documentation, and billing processing.
Ability to work with electronic and computer systems, including word-processing spreadsheets, databases,
presentations, and other relevant software.
