Store Training Manager

Who We Are:

Easy Step Enterprises is a rapidly expanding, top-performing franchisee of The Good Feet Store, America’s #1 Arch Support Store. We have 20 locations operating in North Carolina, Virginia, DC, Maryland, Tennessee, and Ohio with plans to open 25 more locations over the next 4-5 years. We are passionate about helping our community live an active and healthy lifestyle, without their feet getting in the way. From runners to teachers, attorneys to contractors, thousands of satisfied customers have experienced reduced foot, knee, or back pain, improved balance, and a more comfortable lifestyle due to Good Feet Arch Supports. Our employees’ passion to help transform lives is felt by our customers as they are personally fit with our premium Arch Supports that are only found in our retail stores.

The Store Training Manager is responsible for implementing effective training programs for employees within a retail store environment. They work closely with store management to identify training needs, and deliver training sessions to ensure that all employees are equipped with the necessary knowledge and skills to perform their jobs effectively. The Store Training Manager is also providing ongoing coaching and support, and maintaining training records.

Duties and Responsibilities:

• Supervisory and managerial duties as needed in the store.
• Meet personal monthly sales goals as set by leadership.
• Modeling and cultivating the Mission and Values within the store environment.
• Training Program Development: Collaborate with store management to identify training needs and implement training programs to address those needs.
• Curriculum Design: Partner with Training team as a subject matter expert to develop training curriculum, including training manuals, job aids, presentations, e-learning modules, and other instructional materials.
• Training Delivery: Conduct training for new hires, existing employees using a variety of methods such as on-the-job training.
• Coaching and Support: Provide ongoing coaching and support to employees to reinforce learning and facilitate skill development. Conduct follow-up sessions and individual coaching sessions as needed to address specific training needs or performance gaps.
• Collaboration: Collaborate with training, HR, operations, and other Training Managers, to ensure consistency in training programs and share best practices.
• Coach Arch Support Specialists to excellence in weekly and monthly sales performances.
• Exercise persistent diligence in post-sale follow-up with customers.
• Maintain a professional working environment for the team and customers.
• Oversee management level POS procedures (refunds, voids, reporting, and adjusting work hours).
• Work with Store Manager to ensure proper execution of sales process.

Required Skills/Abilities:

• Excellent presentation and facilitation skills with the ability to engage and motivate learners.
• Proficiency in learning management systems (LMS) and other training software/tools.
• Excellent communication and interpersonal skills to build relationships with employees at all levels.
• Flexibility to adapt to changing business needs and priorities.

Education/Experience:

• High School Diploma or equivalent and relevant experience.
• Proven experience as a Training Manager or a similar role, preferably within a retail or customer service environment.