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SalaryPosition Summary: The Store Manager is directly responsible for the overall financial performance and operations of the store, leading teams and individuals, and focusing on the delivery of exceptional customer service. Duties include, but are not limited to, food safety and cleanliness, workplace safety, P&L management, labor, shrink, inventories, staffing, and directly coaching and developing team members. Work schedule involves weekends, nights, holidays, and flexibility as needed to properly manage daily operational and customer service standards.
Essential Functions
- Is a champion of customer service, with a focus on going above and beyond satisfying customer expectations and ensuring that Team Members continually support this priority 100% of the time.
- Effectively manages each component of the stores weekly P&L statement to include the following: approves each new hire, including the pay rate; forecasts, schedules, and monitors labor to be consistent with store sales and productivityguidelines and budgets; effectively controls the approval of overtime hours and pay increases; merchandises to optimize sales opportunities; oversees ordering; supports each department toward meeting established shrink goals; and creates action plan to address cost control issues.
- Maintains positive and effective working relationships with direct reports and Team Members, peers, supervisors, Home Office, suppliers/vendors, and customers. Effectively handles complex or difficult situations involving others. Inspires, develops, trains and promotes future leaders.
- Merchandises according to established merchandising planograms, provides constructive feedback to supervisor and merchants for the purpose of understanding and enhancing merchandising programs, and fosters teamwork within the store to achieve standard expectations and creativity as applicable.
- Serves as a role model promoting a positive attitude and embracing the Earth Fare culture and values. Motivates Team Members to perform with excellence in their immediate job responsibilities, the delivery of customer service, and towards common objectives/goals as a team.
- Communicates sales goals, department performance, and sales opportunities with Team Members to ensure positive results.
- Coordinates and oversees store inventories.
- In a timely manner, manages compliance and issues related to store maintenance, cleanliness/sanitation/food safety, and a safe work environment for team members and customers.
- Partners with Director of Operations to achieve positive financial results for a specific store location.
Knowledge and Essential Critical Skills/Expertise
- Grocery retail leadership experience required. Knowledge and expertise in the natural organic segment preferred.
- Must have leadership ability with a positive track record of building, motivating and inspiring others to achieve personal and professional excellence.
- Must be proficient in using a P&L Statement to drive retail operations.
- Must have world class customer service skills and the ability to inspire others to deliver.
- Commitment to Earth Fares purpose, belief and values.
- Excellent written and oral communication skills required.
- Professional and friendly demeanor required, with the ability to coach and counsel Team Members effectively toward improvement.
- Proficient computer skills with knowledge of Microsoft Outlook, Word and Excel software.
- Ability to effectively make hiring decisions for the purpose of strengthening the team.
- Inspire, train and promote Team Members to become future leaders of Earth Fare.
- Passion for supporting Earth Fares continued success and growth as a leader in the natural and organic foods industry.
- Willingness to work a flexible schedule to include nights, weekends and holidays. Flexibility to support sister stores in the same region when business needs arise.
- Must attend work on a regular and predictable basis.
- Must complete assigned tasks in a safe manner and in a constant state of alertness.
- Must uphold Company policies, including the anti-harassment program.
- Must work in a cooperative manner with managers, supervisors, coworkers, customers and the public.
- Must uphold the highest standard of integrity, honesty and ethical behavior.
- Must work effectively and efficiently under stressful conditions.
- Must be able to work varying shifts, including overtime.
Experience
- Must have 10+ years of experience in a grocery store manager role that involves ultimate accountability and oversight of a retail location.
- Demonstrated success as a retail leader required, to include hiring individuals and building teams that provide exceptional customer service delivery and developing individuals for future leadership roles.
- Must have extensive experience using P&L statements as a tool to make operational decisions, including experience successfully managing perishable and nonperishable departments, shrink, labor, inventories, and a safety-oriented work environment. Experience in the areas of Wellness (supplements, vitamins, body care) and Specialty (beer, wine, cheese, coffee) a plus.
- Must have extensive experience coaching, training, and developing Team Members.
- Experience managing food safety programs and ServSafe Certification preferred.
The knowledge, skills and abilities listed above may be acquired through levels of education and experience. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills and abilities to perform the essential duties and responsibilities of the job, is acceptable.
Environmental Conditions
- Works in a fast-paced environment with a focus on customer service.
- May work in environments of extreme cold and extreme heat for short periods of time.
- May be asked to work in multiple store locations to support business needs.
- May travel periodically for meetings.
Physical Demands
- Willingness and ability to work a flexible schedule to include frequent nights, weekends and holidays; regularly exceeding 40 hours/week.
- Must be able to lift up to 50 pounds. (In the event an item weighs over 50 pounds the Team Member should have another member of the team help lift the item).
- Must be able to bend, reach, stoop, kneel and squat.
- Must be able to push, pull, and maneuver heavy loads.
- Must be able to stand and be on ones feet the majority of the work day.
Experience
- Must have 10+ years of experience in a grocery store manager role that involves ultimate accountability and oversight of a retail location.
- Demonstrated success as a retail leader required, to include hiring individuals and building teams that provide exceptional customer service delivery and developing individuals for future leadership roles.
- Must have extensive experience using P&L statements as a tool to make operational decisions, including experience successfully managing perishable and nonperishable departments, shrink, labor, inventories, and a safety-oriented work environment. Experience in the areas of Wellness (supplements, vitamins, body care) and Specialty (beer, wine, cheese, coffee) a plus.
- Must have extensive experience coaching, training, and developing Team Members.
- Experience managing food safety programs and ServSafe Certification preferred.
The knowledge, skills and abilities listed above may be acquired through levels of education and experience. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills and abilities to perform the essential duties and responsibilities of the job, is acceptable.
Environmental Conditions
- Works in a fast-paced environment with a focus on customer service.
- May work in environments of extreme cold and extreme heat for short periods of time.
- May be asked to work in multiple store locations to support business needs.
- May travel periodically for meetings.
Physical Demands
- Willingness and ability to work a flexible schedule to include frequent nights, weekends and holidays; regularly exceeding 40 hours/week.
- Must be able to lift up to 50 pounds. (In the event an item weighs over 50 pounds the Team Member should have another member of the team help lift the item).
- Must be able to bend, reach, stoop, kneel and squat.
- Must be able to push, pull, and maneuver heavy loads.
- Must be able to stand and be on ones feet the majority of the work day.
