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Form of work
SalaryOur Story
We make modern classics with character. We believe in true timelessness, the integrity of well-made clothes, and since our inception, great quality at a great price. That’s in our DNA.
But, we know it’s not only about the clothes—it’s about the feeling it gives the people who wear them, whether they’re confidently giving a presentation in a well-tailored suit; basking in long salty beach days in vibrant, colorful sun-soaked swimsuits, or joyfully re-discovering their favorite Rollneck sweater in their closet again and again, season after season.
And ultimately, it’s about helping our customers be the best, most authentic versions of themselves.
And that’s what we’re after, to inspire people’s lives and style.
Whether you’re a customer or a part of our crew, we put people first. We’re proud to have been recognized as an industry leader in:
- America’s Greatest Workplaces for Diversity (Newsweek, 2023)
- America’s Greatest Workplaces for Women (Newsweek, 2023)
- Best Employers for Diversity (Forbes, 2022)
- Best Employers for New Grads (Forbes, 2022)
- Best Place to Work for LGBTQ+ Equality (The Human Rights Campaign Foundation, 2022)
We are looking for a collaborative, analytical and detail-orientated Store Operations Manager to join our team to manage Store Payroll and Workforce Efficiencies.
Responsibilities include:
- Manage the entire process of Store Payroll, from setting annual budgets to forecasting payroll hours and rates each month.
- Develop and implement effective workload planning strategies, ensuring all business objectives are met.
- Identify efficiency opportunities ; implement, train on & track opportunities across the store fleet.
- Partner with Financial Planning & Analysis Teams to track payroll expenses ; react to business and workload trends to maintain targeted store payroll budgets.
- Monitor and control labor costs, ensuring alignment to any budgeting constraints and changes.
- Track store profitability and identify opportunities for improvement, ensuring that controllable expenses are managed closely to drive positive EBITDA contributions.
- Partner closely with Field Leadership on store census, flexing headcount based on the needs of the business.
- Deliver staffing recommendations to Field Leaders & stores.
- Manage store scheduling and hiring systems (Dayforce, Workday).
- Ensure store reporting platforms are updated, accurate and easy to digest for all levels of management.
- Deliver periodic ad-hoc reporting as needed, ranging from new store performance reporting to year-over-year comparisons.
- Partner cross functionally with numerous teams, including Compensation, Finance, Human Resources, Communications and New Store Opening Teams.
- Support the broader Store Operations Team and initiatives where needed.
DOES THIS SOUND LIKE YOU?
- Minimum of 5 years of experience in retail, focusing on Store Operations in high volume environments.
- Proven experience in the areas of workforce management and budget tracking.
- Exceptional communication, organizational and analytical skills.
- Quick, motivated, and self-directed learner.
- Ability to create strong working relationships with numerous business partners.
- Possesses flexibility to work in a fast paced, dynamic environment.
- Aptitude to excel in a dynamic work environment while handling multiple projects with varying timelines.
- Knowledge of Microsoft Office Suite & Workforce Management Platforms (Excel, Ceridian, Kronos, Power BI, etc).
- BS in Business Administration, Finance, or related field preferred.
- Expectation of a minimum of three days in the NY office per week.
#LI-DNI
We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.
Benefits + Perks
- Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
- Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
- Flex Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday year-round.
- Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
- Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.
Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.
Salary Range: $97,600.00 - $122,000.00 At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
