Store Manager

TITLE:Store Manager

REPORTS TO: Store Operations Sales Manager

Basic Purpose:

The Brahmin Leather Works Store Manager is responsible for leading, developing and supporting the store team to meet or exceed the company goals for profitable revenue growth within a retail store. This position is responsible for implementing, executing, and management of retail division directives. The Store Manager is also responsible for implementation of visual directives, development of customer base and creating a store environment which provides exceptional sales and customer service.

PRINCIPAL ACCOUNTABILITIES:

Talent Management:

• Manage staff by providing timely coaching and feedback to maximize individual and team performance.
• Develop and maintain positive working relationships that create a positive work environment.
• Educate the store team on fashion trends and product knowledge.
• Maintain two-way communication with the Assistant Manager to stay abreast of company and store information and brand initiative, as well as inform the assistant manager of all store activities.
• Ensure associates meet appearance standards that professionally represent the brand while following dress code guidelines
• Cultivate an environment that positions Brahmin Leather Works as an Employer of Choice.
• Provide effective on boarding and support learning opportunities.
• Provide clear direction to associates and appropriately delegate tasks.
• Network, Recruit, Interview new candidates.
• Provide timely coaching and feedback to team members when appropriate as well as manage performance issues.

Sales and Service:

• Achieve sales and service metrics in key measurable areas including: DPTs, UPTs, AURs, GM % and Customer Conversion.
• Use company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards and other sales metrics.
• Analyze store reports to optimize performance and take action based on business trends.
• Lead by example and maintain consistent selling and service standards through communication, training and individual accountability. Identify opportunities to maximize sales and ensure financial goals achieved.
• Demonstrate a high level of selling and customer service skills to achieve sales.
• Service multiple customers at a time, multi-task or handle projects simultaneously.
• Exhibits knowledge of industry trends and the competitors.

Building Clientele:

• Manage and guide associates to consistently market Brahmin brand initiatives and grow key sales and service metrics
• Ensure exceptional selling interactions that guarantee meaningful experience and build brand relationships.
• Drive brand loyalty by supporting all service enhancers to build strong relationships, including active use of clients books and marketing initiatives with local businesses for store events.

Store Operations:

• Plan and prioritize tasks and responsibilities to meet the needs of the business.
• Maintain store cleanliness and housekeeping standards.
• Protect company assets and maintain a safe work environment.
• Ensure compliance to all company policies and procedures as well as local, state and federal employment laws.
• Planning and execution of Brahmin brand visual direction.
• Participates in and leads special projects and other duties as assigned.

Qualifications:

• Lead with integrity and enthusiasm to motivate to total store achievement.
• Strong drive, ambition, and passion for selling and for the overall store business success.
• Must be outgoing and assertive with the ability to make store business success.
• Ability to communicate professionally and in a timely matter with employees, customers, associates, and company partners.
• Ability to lead by example and maintain consistent selling and service standards through communication, training and individual accountability.
• Provide clear and timely communication with corporate partners
• Maintain professional appearance that reflects the brand while adhering to dress code.
• Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
• 3-5 years of store management experience in luxury goods or a comparable retail environment with the focus on clienteling.
• Bachelor’s degree required
• Physical requirements: Must be able to stand up to 100% of a work shift standing and moving. This role involves constant moving, talking, hearing, reaching, grabbing and standing for the entire work shift. Occasionally involves stooping, kneeling, crouching and climbing ladders. Must be able to lift up to 40 pounds.

Note: This job description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.