Store Manager

We are seeking a Store Manager to join our team! You will be responsible for overseeing and coordinating the activities of the retail sales team.

Responsibilities:

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees 
• Track monthly results and trends for business forecasting
• Resolve escalated customer complaints 
• Bank and Store runs

Restaurant Management Requirements

• Ability to work irregular hours, nights, weekends and holidays
• Ability to be flexible based on restaurant business needs
• Hiring/Firing Employees
• Payroll and Scheduling
• Effective communication skills
• Basic math and reading skills
• Willingness to abide by the appearance, uniform and hygiene standards
• General knowledge and understanding of the food service / restaurant industry or retail operations preferred.

QUALITIES FOR A SUGAR BABY EMPLOYEE:

Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment, Familiar with (and be able to articulate to customers) what distinguishes Sugar Baby Creamery from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer, Available to work weekends, late nights (past 11 p.m.), Provide consistent, world-class service to every single customer, Reliable, on time, and ready to hustle for every shift, Committed to the well-being of their shop team, their community, and the environment around them.

​Qualifications:

• Previous experience in retail, customer service, or other related fields
• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• Strong leadership qualities