Store Manager

Monday- Friday, 8am-5pm workweek.

POSITION OUTLINE:

The Store Manager, services customers in the PBE (paint, body & equipment) and Industrial Coatings market and is responsible for leading, and profitably managing, all operation aspects of their assigned retail store. This will include, but may not be limited to, employees, customers, inventory and facility management. This role will collbarorate with the Regional Manager and Operations Team.

ESSENTIAL DUTIES:

Store Management

• Maintain daily cash drawer and ensure that the daily bank deposit is made.
• Maintain all activities and check, verify and interpret data.
• Assist to rectify delinquent accounts.
• Route delivery schedule to optimize unit efficiency and ensure our customers maximum service.
• Review various reports (i.e., P & L Analysis, Inventory Reports)
• Responsible for maintenance of trucks and other equipment.
• Ensure maintenance/cleaning of equipment and facility.
• Know the job duties of reporting personnel and ensure their completion to Company standards.
• Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management.

Sales/Customer Service

• Process sales transactions using POS devices and Company guidelines.
• Answer telephone in a professional manner, answer questions knowledgeably and/or take customers order.
• Assist retail and wholesale customers in choosing the products they need.
• Stock merchandise in your store.
• Maintain records of customer’s special orders, color mixes, prices, promos, etc.
• Provide support and assistance to Outside Sales Rep as needed.
• Give immediate attention to customer comments and complaints. In the event of a customer complaint; complete the appropriate non-conformance or corrective action form and forward to your immediate supervisor.
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders.
• Conduct self in professional manner to ensure customers’ quality and service expectations are met.

Inventory Management

• Match invoices with purchase order receiving slips.
• Know inventory system and determine stocking levels of PPG/ICI, all associated product lines.
• Follow-up inventory replenishments from L.D.
• Rotate stock to avoid obsolescence
• Provide customer with information on both established and new products.
• Conduct physical inventory
• Maintain Mixing Room records including tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers.

Store Personnel Management

• Train and cross train inside personnel in their duties utilizing Company training aides.
• Recruit, interview and develop inside personnel as needed.
• Determine staffing levels and schedule employees accordingly.
• Write and administer employee performance appraisals for reporting personnel.

Safety & Security

• Maintain, implement, and/or correct store safety standards to ensure compliance with Company and Governmental regulations.
• Direct store in implementation and compliance with Company security standards including opening/closing store, truck security inspection, etc.

Additional Duties*:

• Prepare paint orders, including mixing, utilizing standard formulas and custom formulas.
• Make delivery of product as needed ensuring customers’ quality and service expectations are met.
• Load/unload merchandise from trucks.
• Pull products from sales floor displays and/or stock room
• Perform other duties as assigned.
• Properly dispose of waste cans and product in compliance with Company and Governmental regulations.
• Assist staff with periodic or annual store inventories.
• Special projects as assigned.

* May be “essential” duties depending on the number of employees working in the store.

PHYSICAL REQUIREMENTS:

• Employee is required to lift and carry approximately 25 – 50 lbs. frequently and 75 – 100 lbs. on occasion.
• The employee will spend approximately 20% of the time sitting, 60% standing, 10% walking, 10% stooping, climbing and kneeling.
• In those stores where the employee is required to mix paint, the employee must be able to perceive color differences and wear safety equipment as required.
• Must be able to tolerate non-toxic paint odors.
• Employee must be able to operate lift truck and hand truck.
• In those stores where employees may be required to make deliveries, the employee must be licensed and able to operate a car or truck.
• Must be able to physically demonstrate paint and associated products by utilizing various product delivery systems such as spray guns and other related equipment.

TRAINING REQUIREMENTS:

• Listed below are the minimum training requirements necessary to become certified in this position.
• Required Courses - RIGHT-TO-KNOW Training
• Recommended Courses - Store Personnel Product Training Program
• DOT Regulation Training
• Hazardous Waste Training
• Product & Color Adjustment Course
• Counterperson Product/Service Course
• Attend various manufacturer training seminars and/or training schools. Seminar may be conducted after normal business hours. Training schools may require overnight travel up to five (5) days.

OTHER REQUIREMENTS:

• High School diploma or the equivalent is required.
• Previous record of effective management including expense control, sales management, and directing personnel.
• Knowledge of product technology and product application usually obtained through one or more years experience in a store or other Company position or related experience in the automotive Refinishing industry is preferred.
• Ability to work all scheduled hours as needed.
• If usage of employee’s own vehicle is required for company business, employee must obtain appropriate insurance per Company Policy. Employee must be licensed to operate vehicle in accordance with state law including commercial drivers license if required.
• Must have acceptable driving record from State Motor Vehicle Bureau.