Store Manager

Job Details
Level
Management
Job Location
Tacoma Pearl St - Tacoma, WA
Position Type
Salaried Management Position
Education Level
High School Diploma or GED
Salary Range
$70,000.00 - $90,000.00 Salary/year
Travel Percentage
Negligible
Job Shift
Any
Position Description & Responsibilities
POSITION DESCRIPTION
The Store Manager is responsible for managing the overall operation and performance of the retail store, and creating a friendly, welcoming shopping experience for our customers. This position will lead and manage the operational departments within the store, including the Front End, Center Store/Grocery, Deli, and Produce teams, ensuring consistency in general management practices, adherence to labor guidelines, and administration of policies and procedures. In addition, the Store Manager will ensure adherence to budgeted goals for sales, labor, expenses, and profitability, as well as the customer experience through merchandising, cleanliness and general functionality. The Store Manager will work closely with the Operations Director, and other senior leaders, to implement Central Co-op's strategic goals, while upholding and honoring Central Co-op's values and principles.
POSITION RESPONSIBILITIES
Store Operations and Facility Management

• Ensures compliance with all retail operating standards, such as inventory control, stocking, receiving, food safety, workplace safety, cash handing, opening/closing procedures, etc. Works with the Director of Operations and Departmental Management to develop and improve operating standards.
• Responsible for ensuring overall facility and equipment maintenance, cleanliness, safety, and functionality.
• Assists and monitors Department Management in establishing budgets and goals for sales, margin, labor costs and effective inventory management.
• Reviews periodic financial reports to ensure operational goals and budgets are being met.
• Ensures Department Management is meeting obligations (such as hiring, training and evaluations, sales forecasts, and invoice submission), in a timely manner.
• Contributes to development and implementation of storewide merchandising plan.
• Assists with ordering, stocking, pricing audits, merchandising, and general upkeep of store conditions
• Schedules, or assists with scheduling, in departments as necessary, to meet operating objectives
• Ensure that product selection meets merchandising strategy, operational objectives, and product guidelines

Customer Service/Customer Experience

• Ensures a safe and pleasant shopping experience for customers.
• Assists in development and implementation of customer service standards and training.
• Models, provides and ensures customers receive prompt, friendly and courteous service. Assist as needed with customer questions and resolves customer issues, concerns and complaints. Provides training and coaching to staff as needed.
• Maintains a calm and friendly demeanor with unsatisfied and/or difficult customers.
• Reports customer suggestions, comments or complaints to the appropriate department/s or position/s as necessary.

Workplace Safety, Food Safety, and Regulatory Compliance

• Ensures compliance with OSHA, ADA, APP (Accident Prevention Plan), Fire Safety and Food Safety guidelines.
• Reviews workplace injuries and incidents to resolve issues and prevent future incidents.
• Identifies and implements improvements to facility and practices to improve safety.
• Serves as primary contact for local Health Department and Weights and Measures.

Employee Management and Development

• Establishes clear expectations for direct reports and a means to hold each other accountable to ensure expectations are met and offers support to meet expectations.
• Creates and facilitates training for new employees, new procedures, and customer service standards that enhance and build upon employees' skills, knowledge and abilities.
• Interviews and hires employees according to Co-op procedures.
• Establishes procedures to ensure proper administration of department programs.
• Conducts regular performance evaluations and creates training and development opportunities that enhance the employee's abilities and builds upon their skills, knowledge and abilities.
• Manages work performance and conduct of personnel and upholds Central Co-op's performance management practices of offering progressive corrective action and staff recognition as needed and in accordance with Co-op policies, procedures, labor and legal guidelines.
• Facilitates regular team and/or department meetings.
• Models behaviors that support the values of Central Co-op, through supportive and participatory leadership qualities, promoting cooperative team building and motivating staff to achieve goals.
• Addresses daily attendance issues per procedures and re-allocates labor as needed.
• Knows and follows all aspects of the collective bargaining agreement (CBA) including working conditions, break periods, scheduling, overtime, and etc.

Other Duties

• Supports and models Central Co-op's principles and values in their daily work.
• Acts as a back-up for Department Managers, as needed.
• Compiles or contributes to reports and newsletters as requested.
• Performs other duties as assigned.
• Upholds Leadership General Responsibilities.

Qualifications
Essential Qualifications

• 5+ years of experience in retail grocery management and/or supervision.
• Demonstrated leadership ability.
• Proven experience hiring, developing, and managing to performance standards.
• Ability to build strong, positive, supportive, collaborative, and high performing teams.
• Strong communication skills and able to communicate effectively with people from diverse backgrounds.
• Excellent customer service skills.
• Demonstrated ability to make good decisions using sound judgement.
• Demonstrated experience in effective retail grocery category management, inventory control, merchandising, and managing sales, margin, and labor budgets.
• Ability to create, implement and improve processes and procedures.
• Ability to read and interpret documents such as department manual and collective bargaining agreements.
• Ability to prioritize work tasks, multi-task and maintain focus.
• Ability to maintain confidentiality.
• Flexible schedule to meet needs of the store.
• High School Diploma, GED or equivalent certificate.
• Proficiency with Microsoft Office software: Word, Excel and Outlook.
• Must obtain and maintain a valid WA State food worker card, a WSLCB Class 12 MAST Permit, and other required licenses or permits.
• Must be 21 years of age or older.

Desired Qualifications

• Experience working in natural foods and cooperative models.
• Experience managing in a union environment.
• Dual or multiple language skills.
• Associates' Degree or other degrees of higher education.