Store Manager - Retail

IMMEDIATE MANAGER: District Manager 

DIRECT REPORTS: 0 

DIRECT REPORTS TITLES: N/A 

JOB CLASSIFICATION: Exempt 

BUDGET RESPONSIBILITY: N/A 

LOCATION: 

THE PURPOSE 

The Store Manager is responsible for assisting in driving positive results, leading by example, and supporting and adhering to all company initiatives and expectations.  The Store Manager is responsible for overseeing all daily operations of a store while recruiting and developing employees to support the needs of the business. This position has full accountability for the store’s KPI performance, meeting goals, controlling financial results, shrink, talent selection, turnover and presentation. 

THE ROLE & RESPONSIBILITIES: 

Managerial Criteria 

• Driver Results. Understands the Key Performance Indicators (KPIs) and how to produce positive results while staying in line to store budgets. Able to work a flexible schedule, including weekends and evening shifts, to meet business needs. 

• Communicates Effectively. Communicates clear priorities, expectations, and relevant information in a timely manner. Demonstrates solid listening skills allowing others to convey information and ideas without interruption. Creates an open climate where all associates are comfortable expressing their views. Proficient in Microsoft applications, and ability to adapt to and learn internal applications. 

• Motivates and Inspires. Through enthusiasm, a positive attitude and personal example, inspires others to achieve company goals, grow professionally and strive for excellence. Demonstrates integrity through consistency in processes and using the same standards for the whole team. Takes pride in the accomplishments of others and recognizes and celebrates the success of individuals and team. Leads by example and is able to demonstrate the behaviors that are necessary to be a successful manager. 

• Takes Initiative and Establishes Plan. Takes personal responsibility to make decisions and take action. Makes immediate impact on the business, does not wait for business to happen on its own. Demonstrates an organized approach to workload planning and scheduling effectiveness. Demonstrates forward thinking by identifying trends and proactively identifies actions, resources and timelines needed to deliver results. Ability to maneuver on sales floor and stockroom; climb ladder, lift, and carry up to 50lbs. 

• Solves Problems and Uses Good Judgments. Uses objective fact finding to determine the root cause and resolve problems. Does not allow emotions to take over when making decisions. Weighs all options and evaluates the best solution. Uses empathy when evaluating solutions. Reserves judgment and does not jump to conclusions. Is resourceful when finding solutions. Protects company assets by partnering with Loss Prevention and ensuring adherence to all procedures. 

• Develops Employees. Sees the value of training and provides clear direction, honest and consistent feedback, coaching and encouragement to ensure that employees develop to their fullest potential. Takes full responsibility for talent selection and sees it as a key accountability and critical to the company’s success. Identifies internal talent for promotion and focuses on their progress. Creates a work environment that cultivates and encourages employee development and opportunity for growth. Identifies and addresses under performers consistently. 

• Committed to Improvement. Is open and receptive to new ideas and adapts his/her behavior to meet store needs. Understands the big picture and focuses on the organization and not just the individual goals. Publicly supports company initiatives, regardless of personal opinion, stays positive and does what is needed for success. Uses tools and resources to consistently generate ideas to increase sales. 

• Demonstrates Strong Interpersonal Skills. Demonstrates the ability to work with a diverse population and strives to achieve understanding and harmony in the workplace. Establishes open and honest relationships at all levels that facilitates sound communications and effective business partnerships. Treats people fairly and with dignity and respect at all times. Remains calm and professional under pressure. Accepts feedback openly without becoming defensive. 

• Adapts to Change. Remains flexible and positive in the face of conflicting direction and last-minute changes. Is open and receptive to new ideas and willing to take risks and adapt behavior to meet emerging challenges and opportunities. Challenges status quo and initiates change when the situation calls for new ideas or different approaches. 

• Embraces Teamwork. Places the good of the store before personal success or recognition. Supports members of the team and genuinely wants others to succeed. Shares ideas, as well as talents, openly, and listens to the opinions of others.  Contributes in ways that benefit the team and the end result. Behaves in a way that encourages camaraderie, fosters collaboration, and encourages “we” vs. “me” thinking. 

Talent 

• Actively fills open positions in a timely manner.  

• Understands the importance of networking and recruiting to build a high performing team that is dedicated to driving positive results. 

• Supports on-boarding and training of Management and Sales Associates.    

• Partners with supervisor to develop a Succession Plan to identify and coach future leaders for internal opportunities.  

• Effectively communicates KPI goals & hourly reads to coach the team in driving results and achieving goals.  

• Evaluates team’s performance. Documents and delivers appropriate levels of feedback and recognition when communicating performance reviews and feedback forms.    

Customer Experience 

• Creates and maintains a customer focused environment to deliver an exceptional customer service experience though exhibiting True Religion’s Selling Culture. 

• Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers. 

• Represents company in a professional and positive manner. 

• Effectively communicates daily goals & hourly reads to achieve goals while coaching in the moment to improve or praise customer service engagement.  

Operations 

• Follows and shares all stores communications with team for awareness and development in an effective and timely manner. 

• Schedules effectively to drive positive results, support traffic and complete tasks. Controls payroll hours to budget goal. 

• Trains Store Managers and associates on all company’s policies and procedures and holds team accountable for comprehension and compliance.  

• Delivers an exceptional shopping experience to all customers to drive results through effective MOD (Manager on Duty) segments and expectations. 

• Protects all company assets through effective training and awareness. Partners with Loss Prevention to communicate LP activity and safety concerns. 

Visual Merchandising 

• Adheres to and maintains the brand’s visual merchandising guidelines and uploads photos for review in a timely manner. 

• Monitors inventory levels proficiently.  Manages the shipping and receiving process for inventory integrity, processes shipment in a timely manner and recovers & replenishes the salesfloor to maximize sales and inventory performance. 

• Maintains a neat, clean, and organized store/stockroom while ensuring the integrity of the brand. 

Education and Experience 

• Minimum of 3-5 years’ experience as a specialty Retail Manager in relevant traffic, volume and unit intensity, or comparable management experience. 

• High School diploma or equivalent required; bachelor’s degree preferred. 

• Excellent customer engagement, talent development, visual presentation, and operational skills.