Store Manager

Job Summary:

The Store Manager is the leader of the team and key to ensuring an excellent store experience for Customers and Associates. They possess a complete understanding of what a selling store looks like and have the leadership and vision to keep it fresh. They must have a strong understanding of what it takes to become the best local boat parts seller in your market.

We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Provides constructive and timely performance evaluations. 
• Organizes and oversees the schedules and work of staff.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Achieves financial objectives by understanding your stores annual sales and expense budget; payroll scheduling expenditures; store expense costs; store shrink; analyzing variances
• Utilize Monthly Staffing Guide and address any service deficits by scheduling for traffic and store activities while optimizing payroll allocations
• Actively executes programs and procedures that drive sales with the team and customers
• Develop store strategies to grow customer count, loyalty members, increase store traffic and optimize profitability
• Work with PRO Market Team Managers to grow wholesale business and market share though planning and goal setting
• Ensure the store and staff are representing the highest expression of our brand and the service we provide
• Ensure high level of customer satisfaction through excellent service
• Ensure team provides product knowledge to customers and suggestively sell items and additional services that they may not have anticipated
• Oversee day to day operations, assigning weekly performance goals and assuring there completion, while accomplishing your own goals
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
• Maintain professional and technical knowledge of staff and management through company and industry sponsored training
• Delegate responsibilities to the best crew members to perform while enforcing all policies, procedures, standards, training programs and cultural values
• Recruit, onboard, and train high-performing crew members to achieve sales, profitability, and business plan objectives
• Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures
• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
• Protects crew members and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with all legal requirements
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
• Perform other job-related duties as assigned.              

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.
• Strong leadership and management skills with ability to motivate staff.
• Excellent customer service abilities.
• Ability to develop and maintain budgets.
• Thorough understanding of company policies and practices.
• Available to work a flexible schedule based on business needs including some holidays.

Education and Experience:

• Bachelors degree in Business, Business Administration, or related field highly preferred, but less formal education with more on-the-job experience may be substituted.
• At least two years of retail experience highly preferred.

Physical Requirements:

• Prolonged periods of standing and walking throughout the retail space.
• Must be able to lift up to 40 pounds to shoulder height unassisted.

To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.embbenefits.com/wm-home/ .