Store Manager Noble Ground Coffee- Thunderbird

Position Description:
Responsible for all day to day operations, manages and trains Barista Team Members, educates customers on the menu, makes recommendations based on customer preferences, up-sells special items and takes orders for Thrive Services Group Inc. (“Thrive”).

Essential Duties and Responsibilities:

• Sets a positive tone and strong work ethic, leads by example.
• Trains and educates the team on company processes and policies.
• Communicates information and any changes to the team.
• Creates the Barista schedule, works with availability and shift preferences as much as possible.
• Holds the team accountable using the proper discipline protocol, as needed.
• Opens and closes the store. Counts and closes cash drawer after closing, bundles money in safe for deposit.
• Manages the cash for the store, maintains sufficient rolled coin and small bills in the safe.
• Keeps the store clean and presentable, modifies checklists as needed to maintain a clean environment, complies with health and safety regulations.
• Keeps the team engaged and productive, checks for quality and thoroughness.
• Manages storage areas and puts away all deliveries when they arrive.
• Responsible for oversight of inventory and ordering.
• Educates customers by presenting and explaining the coffee drink menu and answering questions.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as espresso, latte and cappuccino.
• Responsible for building customer relationships and guest recovery.
• Generates revenues by attracting new customers.
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs.
• Achieves financial objectives by preparing an annual budget, scheduling expenditures, and analyzing variances.
• Promotes optimum team performance by coaching, counseling, and disciplining Team Members.
• Achieves rotating departmental objectives for the Facilities, Beverage and Service departments, which may include: conducting inspections and/or interviews, forecasting sales and creating weekly schedules to support business, and waste management and food safety inspections.
• Performs other duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or GED required; Associate or Bachelor’s preferred.
• 3+ years of coffee or food service management experience required.
• Prior coffee shop experience preferred.
• ServSafe Food Manager Certification required.
• Experience with telephone, office, and point-of-sale software.
• Must have strong leadership, time management, organizational and customer service skills.
• Must have knowledge of brewing methods and specialty drinks.
• Ability to pass a background check and drug screen, where applicable for position.

It’s important to us that all employees thrive personally and professionally. That’s why we offer a range of benefits to support your overall health and well-being, including:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

• Some benefits may require a waiting period prior to eligibility.

At Thrive, we want all employees to bring their “full self” to work. People are different, and so are we. We celebrate creative, diverse thoughts and minds, backgrounds and experiences, and we are building an environment where our employees can not only grow, but thrive.

Thrive Services Group is an equal opportunity employer. Individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Thrive Services Group at Recruiting@tsginc.com, if you need assistance or an accommodation due to a disability.

PHISHING SCAM WARNING: Thrive Services Group Inc. is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that Thrive Services Group Inc. only uses company email addresses, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at Thrive Services Group Inc., please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.