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Form of work
SalaryThe Store Manager is responsible for supervising, directing and managing all phases of the store; including safety, guest relations/ customer service, team development, talent management, and operations in order to maximize sales and margins, control labor, utility and other operating expenses; and ensure that the store meets targeted projections and goals to maximize profit.
Responsibilities
The essential duties and responsibilities of this position include, but are not limited to, the following:
A. FINANCIAL
1. Drive sales and achieve targeted daily, weekly, quarterly and annual store financial goals, including shrink, profit, sales per man hour (SPMH) and units per man hour (UPMH).
2. Prepare store projections and store operating budget.
3. Control labor costs and overhead costs to ensure that operating expenses are kept in line with store sales and operating results.
4. Be proficient in shrink, achieve target shrink goals and maintain shrink at low levels.
5. Chair safety committee meeting and others as needed.
B. OPERATIONS
1. Maintain good store conditions.
2. Meet at a minimum store Safety Audit Score requirements.
3. Ensure all associates follow Food Safety compliance in the store and achieve at minimum -satisfactory Food Safety Audit scores.
4. Ensure a clean, safe store free from hazards, and respond to emergencies in a timely fashion.
5. Cultivate a safety culture within the store and for all associates.
6. Complete all assigned tasks via task management system in a timely manner.
7. Be proficient in utilization of store inventory management system.
8. Understand and implement company standards in all departments.
9. Review and implement results from Mystery Shops to maintain high levels of guest/ customer satisfaction and engagement.
10. Respond to guest/ customer requests/ complaints as seen through 1-800-SHOPRITE incidents and comment cards, etc.
11. Complete special projects as assigned.
12. Utilize refrigeration software system to check equipment for proper performance throughout the day.
13. Oversee and maintain safe working equipment and report any concerns to the main office in a timely manner.
14. Be proficient in fire, food and personal safety programs within the store.
C. PEOPLE
1. Ensure adequate staffing of all departments.
2. Identify, evaluate, and develop talent within the store.
3. Develop succession plan (promotable staff for future vacancies – “the bench”).
4. Engage and empower associates to maintain a high standard of employee morale and promote teamwork within the store.
5. Coach and motivate all associates to aspire to excellence.
6. Ensure all associates receive adequate and on-going on the job training.
7. Effectively communicate company initiatives, programs to all store associates.
8. Review Customer Engagement Measurement (CEM) Surveys and implement action plan to maintain high levels of customer satisfaction and engagement.
9. Achieve at a minimum a satisfactory Associate Engagement Measurement Survey Result (AEM) and implement action plan to maintain great levels of associate satisfaction and engagement.
10. Be a Brand Ambassador (represent the company both within the store and within the community).
11. Be proficient in conflict resolution with Union and associates.
12. Enforce disciplinary action.
13. Act with integrity and lead by example.
14. Be a coach.
15. Host weekly department manager meetings and others as needed, including “Team Talk” meetings.
Experience and Skills Required:
· Must be able to calculate figures and amounts such as discounts, percentages, gross margins, and apply these concepts of basic math in order to verify vendor invoice charges and counts.
· Must be able to accurately complete required reports including the daily sales report, inventory counts, receiving logs, and cash accountability or cash reconciliation and audit forms.
· Must have the ability to read, write, analyze, interpret, and understand the English language with sufficient proficiency.
· Must be knowledgeable in the various types of product carried in the department.
PHYSICAL REQUIREMENTS/ADA:
While performing the duties of this job, the associate is regularly required to stand; walk; use hands and fingers, handle, feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear, etc. The associate is required to sit and taste or smell. Possess sufficient physical mobility and agility to respond quickly to fire, Code Adam and other emergencies. The associate may frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a manager encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the manager is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate, but may at times be greater than moderate depending on circumstances.
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Village Super Markets, Inc. is an equal opportunity employer and welcomes everyone to our team.
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 5 years
Shift:
- 10 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 5 years (Required)
- Retail management: 5 years (Required)
Work Location: In person
