Store Manager - Fayetteville, Tn

Responsible for the achievement of the branch location business plan objectives and fulfilling the expectations of all stakeholders (Customers, Employees & Owners).

• Provides leadership in evaluating, allocating, and managing human, physical and financial resources for the branch location.
• Optimizes the key performance metrics of the business-Customer & employee satisfaction, market share, absorption, growth and the overall financial performance and profitability of the Branch.

   

  Primary Responsibilities:

  • Representing TriGreen Equipment & John Deere in the Branch's AOR in a positive manner to Customers, Employees and other interested stakeholders.
  • Ensures appropriate communications take place throughout the location by facilitating regular TriGreen team meetings and enterprising across all departments.
  • Creates a positive work environment and culture of accountability, open communication, and teamwork that aligns with TriGreen goals and programs.
  • Leads the development and deployment of a comprehensive strategic business plan for all departments in alignment with TriGreen's financial and operational objectives; including but not limited to store benchmarks and performance.
  • Demonstrates leadership in all aspects of the store which include coaching and mentoring the branch team on a regular basis.
  • Accountable for management and ensuring all TriGreen programs, policies and procedures are followed within the store utilizing TriGreen's standardized toolset which includes JDIS applications, DIT, Workflow, MFPro, etc.
  • Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long-term relationships with customers utilizing and leveraging programs for the specific customer segments.
  • Evaluates and develops programs to addresses industry and market potential opportunities within the stores AOR, including monitoring competitors to identify market trends.
  • Ensures the successful planning and execution of all branch marketing activities, programs and events.
  • Ensures the accuracy of all inventory (new & used equipment) and inventory needs which may include some ordering of wholegoods, receiving inventory at the branch, inventory management and audit.
  • Ensures the safekeeping, security, control, recording and maintenance of all company assets and customer assets within the store.
  • This includes but is not restricted to cash, fixed assets, new equipment, used equipment, consignment stock, parts, and tools.
  • Oversees maintenance, security and a professional appearance of the facility and property to ensure that the location is Ready to Retail!
  • Executes the business plan and achieves financial performance, including sales, market share, absorption, budgets and cost control, according to the established goals.
  • Manages the evaluation, allocation, and management of physical and financial resources.
  • Administers the hiring, development/training, management, evaluation and effective assignment of staff resources leveraging the Territory Manager and Corporate teams in Sales, Parts, Service, Administration & HR.
  • Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
  • Develops and maintains a positive relationship with all existing and new customers and resolves any escalated customer issues.
  • Promotes TriGreen Equipment in a professional, honest manner (to include personal appearance and dress).
  • Maintain a positive, professional and collaborative working relationship with other TriGreen locations including peers, management, and support resources with a continuous commitment to teamwork.
  • Follows all policies and processes.
  • Follows and promotes all safety rules and regulations in performing work assignments for all TriGreen team members.
  • Conducts regular safety meetings and report any incident/hazard that will or has the potential to cause harm in the workplace.
  • Promote a zero-injury culture within the Branch.
  • Perform other duties as assigned.