District Manager, Retail Stores

JOB SUMMARY

Responsible for building, owning, and driving a sales and retention culture across the Stores within assigned district. Meets and exceeds budgeted sales and revenue goals by implementing sales plans to align with the Company’s long-term vision. Ensures assigned Stores contribute to the acquisition and retention of customers, resulting in customer and revenue growth.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Partners with the Director, Store Sales in developing and managing sales plans to meet or exceed customer growth and revenue goals by overseeing the implementation of strategies for selling Charter products and services.

Communicates overall plan, strategy, and matrix requirements to leaders and monitors and evaluates results.

Assists in managing store appearance and equipment inventory of all Stores within scope of responsibility, providing a consistently professional and welcoming atmosphere for customers.

Ensures Store Management is compliant with Cash Management Policy and work order controls, including assisting Store Management with audits.

Effectively manage crisis situations and escalate to Store Leadership as necessary.

Oversees departmental expenditures within budgeting guidelines.

Supports Store Management with maintenance of accurate files and records; overseeing building and office equipment maintenance as required.

Assists Store Management in scheduling and maintaining appropriate levels of staffing for all Stores within assigned District.

Builds employee engagement and a high performing team by recruiting, training and retaining the best talent. Manage, coach, develop and motivate Store Management and their teams to achieve their performance objectives. Mentor Territory Managers and their teams. Partners with store leadership and recruiting team to support process.

Creates an environment of continuous learning and development where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management. Partners with store leadership and the learning and development team to align on business needs.

Provides guidance while monitoring and managing the compliance of all Company policies.

Perform other duties as requested.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English Ability to communicate with employees, customers and suppliers, in person, on the phone and by written communication in a clear, straightforward and professional manner Effective analytical, statistical, quantitative, and deduction skills, and ability to make qualitative judgments on training, education and development resources in all types and formats Ability to build strategic partnerships within all areas of the organization by exhibiting highly effective interpersonal, leadership, influencing and presentation skills Ability to organize/prioritize work, manage multiple tasks and projects and function effectively Proven ability to build a solid sales culture and high-performing teams, while demonstrating solid customer orientation Background in a destination retail environment Launched or managed multiple retail locations in their career History of identifying sales trends and risk and effectively communicating those to their leaders, then working to develop response plans Proven ability to handle change management High comfort level with personal technology, such as mobile devices and personal video platforms Valid driver’s license and ability to meet Charter’s motor vehicle requirements Required Education Bachelors Degree or equivalent work experience Required Related Work Experience and Number of Years Sales/Customer Service experience - 7+ PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge Knowledge of all functions and related tasks in the area of sales culture and customer relations Preferred Education Bachelor’s Degree or equivalent work experience Preferred Related Work Experience and Number of Years Management Experience - 8+ Corporate Work Experience - 10+ Telecommunications/Wireless experience - 8+ Experience working inside a destination-style retail environment - 7+ WORKING CONDITIONS Retail environment Exposure to moderate noise levels. Travel to multiple locations to oversee and monitor day-to-day operations Professional attire and appearance Handle a physically demanding job, lifting up to 35 lbs. Ability to stand for prolonged periods of time EOE Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability #LI-NT1

SRL611 2024-34027 2024
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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