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Form of workThe Store Manager is responsible for overseeing and managing all aspects of store operations to ensure alignment with Company standards and expectations.
- This role involves evaluating all aspects of store performance, with a primary focus on people, customer service, store contribution, and adherence to shrink reduction initiatives.
- The Store Manager will lead, guide, and support store teams to achieve district sales and profit goals while prioritizing exceptional customer service.
- Additionally, this role is responsible for the recruitment, training, and development of store management teams.
- As a Store Manager for Vapor Lounge you own all aspects of your assigned stores performance, as well as at all times act as an ambassador of Vapor Lounge.
- As a Store Manager, you will be expected to Lead with the utmost integrity and honesty.
Key Responsibilities:
1. Exceptional Team Building:
- Recruit and select highly talented individuals and develop succession plans to support the company's growth objectives.
- Collaborate with peers to establish a company-wide talent pool of qualified individuals ready for their next step.
- Ensure consistent application of performance management practices, including performance appraisals, counseling, and development plans.
- Maintain compliance with company HR policies and procedures.
- Address employee relations issues in partnership with your District Manager and Human Resources.
- Prioritize safety by upholding company safety policies and ensuring the well-being of associates and customers.
2. Exemplary Customer Service:
- Act as the primary point of contact for addressing customer service issues within assigned store.
- Respond promptly and effectively to all customer inquiries.
- Ensure a high level of customer service excellence is achieved consistently and daily.
3. Financial Responsibility:
- Manage and continually monitor actual expenditures to stay within budgetary constraints.
- Control payroll hours to align with the budget while adjusting to changing business trends.
- Create and maintain a safe, accident-free environment for customers and associates by adhering to state, local, and federal regulations.
4. Merchandising and Inventory:
- Champion loss prevention initiatives and awareness programs.
- Meet company shrink reduction goals.
- Oversee proper merchandising presentation and organization in accordance with the company's guidelines and processes.
- Identify and escalate inventory discrepancies as needed.
- Serve as the bridge between your location and HQ, facilitating the championing of new ideas and processes to drive continuous improvement at Vapor Lounge.
Qualities and Competencies:
- Effective in managing work processes and aligning them with business goals.
- Demonstrates strong business acumen.
- Must have the ability to effectively conduct in-person as well as virtual meetings
- Skilled in planning, prioritizing, and aligning resources effectively.
- Capable of building and nurturing talent within the organization.
- Collaborative and works effectively with cross-functional teams.
- Leads by example and communicates clearly and effectively.
- Ensures accountability and executes plans efficiently.
Qualifications and Special Skills:
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite.
- Ability to adapt quickly in an ambiguous environment and manage multiple tasks and changing priorities.
- High School Degree or equivalent required; bachelor's degree in a related field preferred.
- 3 or more years of retail management or operations experience.
- Valid Driver's License required.
- Frequent travel required.
Physical Requirements:
- Involves sitting, standing, walking, hearing, and speaking on the telephone, as well as attending in-person meetings and working with paperwork and files.
- Regular attendance and punctuality are essential.
- Vision requirements include the ability to see information in print and electronically.
- Ability to stand, walk, and move around the store for up to 100% of working time.
- Occasional bending, squatting, kneeling, climbing, carrying, reaching, and stooping.
- Occasional lifting, carrying, pushing, and pulling objects weighing up to 20 pounds.
- Frequent travel required.
We have been established since 2009 and were founded on the genuine passion to transform the landscape of vaping for a safer and healthier tomorrow.
Our core values serve as the guiding principles that shape our culture and define our identity. These values are at the heart of everything we do:
Our people: We believe that our greatest asset is our people. We are dedicated to fostering a diverse, inclusive, and collaborative environment where every member of our team can thrive and grow.
Doing the Right Thing: We are unwavering in our commitment to ethical conduct and responsibility. Doing the right thing is not just a choice; it's a non-negotiable part of our character.
Integrity: We uphold the highest standards of integrity in all our actions and decisions. Trust is the cornerstone of our relationships, both within our team and with our customers and partners.
Products: We are passionate about innovation and quality. Our products are a reflection of our dedication to excellence, designed to meet the need of our customers and make their lives better.
Customers: Our customers are the center of our universe. We listen, understand, and strive to exceed their expectations. Their success is our success, and we are committed to delivering exceptional service and value to them.
Our mission remains unchanged, providing our customers with the highest level of service, recommendations, and education. Through this we have grown to operate through 11 locations in Washington & Idaho and continue to expand and grow to meet the needs of our customers and communities!
