Store Manager

STORE MANAGER
South Arrow Management, LLC
dba Scooter's Coffee
DESCRIPTION
The Store Manager is responsible for all staffing, sales, and operations at a Scooter's Coffee location. This role builds and leads a friendly, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Store Manager exemplifies Scooter's Coffee core values and will lead by example. This is a wonderful opportunity for someone seeking a leadership role along with growth potential as you will work with our team to lead our franchise store in Union, MO.
ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter's "Amazing" customer service experience
• Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations
• Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Maintain accountability in employees using progressive discipline process
• Determine daily and weekly staffing requirements based on business need and Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation
• Maintain speed of service standards during high-volume periods by managing an efficient team workflow with a calm demeanor, anticipating customer needs
• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
• Proactively seek opportunities to increase individual and team sales while managing overall costs
• Maintain company standards in personal and store sales/performance metrics
• Ensure team members follow all health, safety and sanitation guidelines
• Demonstrate punctuality, dependability and adaptability
• Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
• Maintain daily, weekly, and quarterly financial reports
• Weekly inventory and management of order replenishment and cost of goods
• Overall accountability for store operations
• Other duties as assigned by Multi-Unit Leader or Franchisee/Owner

QUALIFICATIONS & REQUIREMENTS

• Passion for working with people
• Ability to effectively teach and lead others
• Excellent communication and interpersonal skills
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment - "winning the team"
• Strong problem-solving skills
• Attention to detail
• Ability to multi-task
• Administrative and planning skills
• Ability to anticipate and respond to customer needs
• Ability to work a schedule that may vary based on business needs, which can include rotating shifts and weekends
• Prior leadership experience preferred
• Comprehension and ability to demonstrate independent execution of Store Manager Training checklist
• Completion of Store Manager training as required by Scooter's Coffee franchisor
• Reliable transportation
• Ability to work rotating shifts with weekend and evening hours
• Attendance at regional training classes, with occasional travel
• Lifting or moving items up to 40 lbs.

COMPENSATION & BENEFITS

• Competitive base salary + lucrative quarterly bonuses
• PTO
• Cell phone & internet stipend
• Employee discounts on drinks, food and merchandise
• Free on shift specialty drink

Qualified candidates should submit a resume for consideration. Only candidates who meet or exceed all requirements of this job will be contacted for an interview.
You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.
You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.