Store Manager

Store Manager

• Excellent verbal communication, and the ability to convey important information clearly and effectively
• Our Managers Work with our Teams as a Team Member as well as Team Leader
• Fearlessness. Unafraid to make mistakes while being open to learning from those mistakes
• Strong leadership and initiative
• Work minimum of 40 hours per week, flexibility in scheduling
• Excellent delegator and mediator
• People person, able to provide excellent customer service
• Quick decision-making and problem-solving abilities
• Excellent time management
• Responsible, goal oriented and organized
• Strong attention to detail and able to multitask
• Confident, proactive, and willing to take on workplace challenges 
• Great listening skills
• Likable by most and able to motivate others
• Ensuring incoming staff understands the why behind company policy
• Training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy and handling feedback whether good, bad or indifferent
• Organizing schedules
• Keeping track of employees’ hours
• Recording payroll data
• Ordering/Inventory Management

Qualifications

• At least a high school diploma
• Previous Team Building Experience
• Prior work as a Restaurant Manager
• Proven Success in Guest Service
  • Training in food safety/Current Food Handlers or Serve Safe Certified, WAMast/OLCC
• Financial literacy/Ability to Read and Assess P&L
• Ability to Keep Inventory Organized

It’s Your Restaurant

Well not really, but we want you to feel an ownership of the restaurant. You, after all, are the face of the restaurant in the community you serve. You’ll be the one that guests and employees come to with questions, comments and concerns. You’ll be the one setting up donation days for the neighborhood school. You’ll be the one. The Manager or Assistant Manager at any Laughing Planet location wears a lot of hats. First, you’re the boss. Whether you’re working a management shift or not, you are the one that sets the tone, nurtures the culture, and drives the results. With that, here are some things to remember:

• You’re always on-stage. Even when you’re not at the restaurant.
• Your staff will look to you for answers. Sometimes you may not have an answer and you need to know that’s okay. Saying “I don’t know” is courageous. But find the answer.
• Managing personalities is hard work, especially considering you’ll be managing your own as well
• Time management is key. Being where you’re needed when you’re needed will decide your success
• Run the numbers, control the controllable costs (labor & inventory)
• Mentor, coach and teach the ways of the restaurant
• Actively listen. The staff needs to be heard
• Be the voice of reason
• Work. We do that here at LP and we love it.
• Learn many different personalities and many different motivations, then leverage to your advantage
• Fearlessly lead knowing full well that you’ll make mistakes • And so much more