Are you looking for a hands-on, management opportunity that is both fun and challenging? Do you have what it takes to successfully manage and have meaningful influence over a team? Sundae (sundaeicecream.com) is looking for the right candidate to join our tight-knit and ambitious leadership team!
**This could be your debut opportunity to enter the management field for the first time, or a new challenge if you are currently in a leadership role and looking for growth. We are eager to invest in a great fit and let your talent shine.
Who are we?
Sundae TM is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission-To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be "THE place to work" and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.
Learn more about Sundae here: Sundae Ice Cream Small-Batch Artisan Ice Cream
Who are we looking for?
We are searching for a candidate who is:
- Highly skilled in customer service and serves others enthusiastically
- A passionate leader who leads by example and welcomes the challenges of managing others
- Self-motivated and can manage autonomously
- Organized and time/task management focused
- A confident problem solver in high pressure situations
- Coachable and receptive to feedback
- A great team player who goes where needed to ensure success
Store Manager Responsibilities:
- Lead a team of 8-15 retail staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism
- Ensure operational success through adequate staffing; support business requirements by being available for emergency coverage
- Monitor sales trends to schedule ideal staffing requirements while controlling labor costs
- Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers
- Manage high-quality waffle cone, toppings, and sauces production standards while meeting heavy volume demands
- Maintain exceptional cleanliness, organization, and appearance throughout the store
- Recruit, hire, train, and retain talented team members, shift leaders, and assistant Store Managers
- Monitor seasonal sales trends to adjust ideal staffing schedules while controlling labor cost
- Meet or exceed restaurant food safety requirements as established by local and state health departments and industry best practices; food safety management and HACCP certifications may be required
- Participate in and contribute to regular staff, management, and leadership meetings
- Perform various administrative tasks related to department operations
Requirements
- 3+ years of customer service experience required
- 1+ year of foodservice or retail management experience preferred
- 1+ year of foodservice experience preferred
- High school diploma or equivalent
- 18 years of age or older
- Proficient in Microsoft Office and Outlook
- Valid Restaurant Manager Serv Safe certificate or equivalent (may be obtained within 30 days of hire date)
Physical Requirements:
- Move, traverse or remain in a stationary position for up to 10 hours
- Constantly use manual (e.g., scooping ice cream) and automatic foodservice equipment and touchscreens
- Regularly move up to 25 pounds for a distance of 50 feet or more
- Occasionally move up to 50 pounds for a distance of 25 feet or more
- Occasionally ascend/descend ladder to clean or lift items stored above
- Occasionally position self to clean, maintain equipment, and retrieve items below counter height
Benefits
- Annual compensation range: $48,000- $52,000
- $1,500 Starting Bonus to be paid within 45 days of first day of employment*
- Yearly review and performance-based raises
- 3 weeks of Paid Time Off each year, with rollover opportunity
- Group Health Insurance benefit (50-100% employer contribution to premiums)
- Dental Insurance benefit (50-100% employer contribution to premiums)
- 401k Retirement Plans with Employer Matching
- Monthly product allowance and product discounts
- Individualized mentorship and growth opportunities
*Must remain employed and in good standing for 6 months from the first day of employment in order to be eligible for hiring bonus without liability for repayment.