Store-In-Store Manager

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T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
Job Overview
The Store-in-Store Manager is an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations, where active customer engagement is crucial for success. They
lead a team of Mobile Experts, Store-in-Store who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. The Store-in-Store Manager leads the sales team to excel at building and deepening relationships with customers through meaningful interactions. They Do it the Right Way and are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions to provide exceptional customer experiences while meeting performance goals and objectives.
Job Responsibilities:

• Leadership:
  • Responsible for infusing every Mobile Expert, Store-in-Store with a passion for its customers by
  thoroughly orienting and grounding them to a standard of Loving Our Customers.
  • Complete observations of Mobile Experts' interactions with customers, including feedback, to be used
  in development, training & coaching conversations.
  • Effectively manage customer flow/wait time. Keep current on products, services and promotions.
  • Create competitive best practices amongst the Mobile Expert team while being Customer obsessed,
  passionate, friendly, and engaging with customers. Coach Mobile Experts to match the pace of the customer, connect on a
  personal level, build rapport, trust, and loyalty with every interaction, and to becommitted to providing exceptional
  service, and to exceeding customer expectations.
  • Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and
  store communications. Deliver financial results based on key performance indicators. Identify ways to
  manage and control store expenses. Manage discounting and credits.
  • Responsible for overall customer experience, sales, labor, service, growth, and revenue.
  • Shares feedback to improve sales, performance, customer experience, and T-Mobile's standard
  operating procedures.
  • Lead store operations, opening/closing procedures.
  • Supervises sales team, including one-on-one coaching, syncs, on-going feedback, recruiting, development, performance management, and scheduling.
  • Lead by example, staying up to date on the latest products, services, training, and leadership best
  practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they
  meet and/or exceed defined, monthly success measurements completing assigned training on time.
  • Assist in maintaining the quality of the overall store-in-store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices
  current. Assist in the execution of Retail Methods & Procedures.
• Sales and Customer Engagement:
  • Proactively engages with a broad range of customers in a highly visible and energetic retail
  environment. Make customers feel comfortable and welcomed into the T-Mobile environment while educating them about our procucts and services. You will ensure customer satisfaction by providing best-in-class customer experience by building loyalty.
  • Consistently leverage digital tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, you will deepen relationships with customers and ensure their satisfactions.
  • Complete training on the T-Mobile Store-in-Store experience, new skills, products and processes, and knowledge of systems and reference resources. Continuously learn and improve your skills to provide the best possible experience to our customers.
  • Follow-up with customers, build and grow a sales funnel and book of business in accordance with T-Mobile's policies and procedures for keeping customer data safe and secure.
  • This position requires Store-in-Store Manager to be on-site, engaging with customers in sales and service transactions.
• Account Partnership:
  • Build strong relationships with Store-in-Store partner leadership for a mutual partnership to success.
  • Create lasting partnership with Store-in-Store partner sales teams in nearby departments to drive successful customer outcomes and referrals.
• Education:
• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• Work Experience:
• 2-4 years Management experience in retail sales (Required)
• 2-4 years Sales & sales management experience (Required)
• 2-4 years Sales & sales management experience (Required)
• Knowledge, Skills and Abilities:
• Communication
• Microsoft Office
• Store Management
• Store Operations
• Customer Service
• Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
New York Pay Range : $54,600.00 - $73,875.00
The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/
Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.