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Form of workSTEPS Technical Support Assistant
Requisition Number:TE08010
Department Name:40526:Interdisciplinary Human Develo
Work Location:Lexington, KY
Salary Range:$17.50-$25 per hour
Type of Position:Temporary
Position Time Status :Part-Time
Required Education:None
Required Related Experience:None
Physical Requirements:Lifting up to 20lbs. Sitting for long periods of time.While there are physical, psychosocial and cognitive requirements of the position, the job duties can be accommodated for essential functions being completed in a variety of ways.
Shift:Monday-Friday
10-20 hours per week
Technical Support:
- Provide first-level Technical Support to end-users, addressing hardware and software issues.
- Troubleshoot and resolve technical problems in a timely and efficient manner.
- Collaborate with cross-functional teams to ensure seamless user experiences.
System Administration:
- Assist in the administration and maintenance of IT systems and networks.
- Implement security protocols and ensure data integrity.
- Participate in system upgrades and installations.
Documentation and Reporting:
- Maintain accurate documentation of hardware, software configurations, and support procedures.
- Generate reports on support activities and system performance.
Collaboration and Communication:
- Collaborate with team members to solve complex technical challenges.
- Communicate effectively with end-users to gather information and provide solutions.
- Contribute to team meetings and discussions.
Training and Development:
- Stay current with industry trends and emerging technologies.
- Participate in training sessions to enhance technical skills.
- Demonstrate a commitment to continuous learning and professional development.
This position will advance HDI’s mission and strategic plan. In alignment with HDI core values, this position will contribute to a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. // Please ensure your attached documents are accessible documents.
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Deadline to Apply:02/09/2024
University Community of Inclusion:The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
