Starbucks Barista

J*_OB SUMMARY*_

Responsible for creating memorable experiences and connections with all of our guests. This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles.

CANDIDATE PROFILE

Education and Experience

• High School Diploma or equivalent and/or experience food & beverage or related field preferred.

CORE WORK ACTIVITIES

Ensuring Exceptional Customer Service

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Communicates information to manager so that the team can respond as necessary to create the “Third Place” environment during each shift.

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Maintains a clean and organized workspace so that partners can locate resources and product as needed.

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

• Maintains regular and punctual attendance

Other responsibilities

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation

• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

• Available to perform many different tasks within the store during each shift

Marginal Responsibilities

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Speak with others using clear and professional language; answer telephones using appropriate etiquette

• Develop and maintain positive working relationships with others.

• Comply with quality assurance expectations and standards.

• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Long hours sometimes required.

• Light work-exerting up to 20lbs or force occasionally, and/or 10 lbs of force frequently or consistently to lift, push, pull or otherwise move objects.

Able to stand for extended periods of time.

Mental Requirements

•Must be able to convey information and ideas clearly

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful & high-pressure situations, maintaining composure & objectivity.

• Must be effective in handling problem in the workplace; including: anticipating, preventing, identifying, & solving problems as necessary.

• Must be effective at listening to, understanding, & clarifying the concerns & issues raised by coworkers & guests.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 16.00 – 17.00 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Restaurant type:

• Coffee shop

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person