Staffing Coordinator / Scheduler For Home Care Agency

About us

Since 2009 Visiting Angels has provided professional and dependable senior care throughout the area. Our personalized approach to in-Home Care along with our compassionate office staff and caregivers helps our seniors live their golden years comfortably and safely in a familiar place – home! If you want to be part of an amazing support team that makes a difference in our community then join our team today!

Our work environment includes:

• Modern office setting
• Food provided

We are seeking a Staffing Coordinator to join our office team at our busy, fast paced office in Cameron Park. Visiting Angels repeatedly earns reader’s choice awards from Style Magazine, Mountain Democrat, El Dorado Hills Telegraph and Cameron Park Life. Visiting Angels is also the multi-year award recipient of the prestigious awards the “Employer of Choice”, “Leader in Experience”, and “Provider of Choice” awards from Home Care Pulse who provide the most comprehensive survey of Home Care providers in North America.

The ideal candidate has scheduling experience, is positive, loves working with people and is a team player who can communicate well with both our clients and caregivers, is efficient and organized and has strong office and computer skills.

The Staffing Coordinator is responsible for the smooth flow of our day-to-day operations and ensuring that our caregivers are well matched with our clients appropriately, that regular schedules are filled keeping overall utilization and staff efficiency in mind, so that we can attract and retain top-notch caregivers. Our ideal candidate can multi-task under stress, is dependable and has a positive attitude combined with a background in healthcare or Home Care, preferably as a Staffing Coordinator or a scheduler.

Hours are Monday - Friday, 8AM – 4:00PM at our Cameron Park office which is located at the intersection of Highway 50 and Cameron Park Drive just up the hill from Folsom and El Dorado Hills.

Job responsibilities include:

• Responsible for all staffing and scheduling management, identifying appropriate caregivers for fill-in or replacement cases, ensuring that all schedules are satisfactory to clients and caregivers, ensuring that we minimize and resolve all call-outs, and resolving other day-to-day situations that may arise within our office operations. This includes managing all time off requests and coordinating staffing changes.
• Work collaboratively with our care team to on-board new clients and match caregivers. Coordinate caregiver introductions and any appropriate on-the-job training.
• Have the skillset to look at the big picture while managing our client and caregiver schedules and thinking outside the box to best utilize our available staff.
• Track all client and caregiver feedback and maintain proper notes. Review and approve shift details for billing and payroll.
• Maintain positive and professional relationships with clients, employees and referral sources assuring clients and employees’ confidentiality at all times.

Specific Job Knowledge, Skills and Personal Abilities Required

• High school diploma and two years of experience in an office setting, preferably in health care.
• Demonstrated proficiency with MS Office (Word, Excel, and Outlook) applications, scheduling systems, and other health care industry related software.
• Must be a team player and have the ability to work collaboratively with co-workers for client on-boarding and on-going management as well as with recruitment and retention of caregivers.
• Must have excellent customer service skills which will be utilized when communicating with both our clients and our caregivers.
• Must have the ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
• Ability to remain flexible, resilient, calm, and maintain a sense of humor.
• Present a well-groomed, professionally dressed image.
• Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
• Ability to generate goodwill for the organization and its management among staff, clients, and referral sources. Demonstrate a strong commitment to client service excellence.
• Must successfully complete/pass a drug test, State, Federal and Department of Justice background checks
• Must have at least one verifiable professional reference.
• Must be a U.S. Citizen or have evidence of a valid U.S. work permit.
• Must be 18+ years of age.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• scheduling: 1 year (Required)

Ability to Commute:

• Cameron Park, CA 95682 (Required)

Work Location: In person