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SalaryJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To complement our rapid growth, we are currently sourcing for a Staff Data Engineer to join our Product Engineering team as a part of the Aceyus team. As a key member of the Product Engineering - Aceyus team, you will drive various initiatives by transforming operational data into valuable business insights, design and maintain stock Aceyus reports and dashboards, and shape our projects to deliver maximum impact. This position is open to qualified applicants nationwide. Candidates residing within 50 miles of our San Ramon, CA or San Francisco, CA offices are required to be in the office three days a week (Mondays, Wednesdays, Thursdays).
Responsibilities:
- Work with key stakeholders to design, create, and develop report/dashboard visualization and data element standards across multiple product offerings.
- Develop and maintain user guides for data warehouse best practices and available data elements across all key datasources.
- Work with the technical teams to standardize visualization controls within the Aceyus application to support 'ease of use' functions for all users.
- Work with customers and partners to develop corporate branded visualizations, layouts, reports, and dashboard offerings.
- Work with both sales and technical teams to understand the 'why' behind customer requirements to help tell the story or context behind the data itself.
- Partner with technical teams to influence UI/UX within the Aceyus application and help shape the visual aspects of the product moving forward.
- Research industry trends for data visualization, KPIs, and other complex analytic solutions designed to help present data to key people within an organization to provide insights and ultimately take action, particularly on the data portion.
- Ability to work across multiple facets of a project and juggle multiple tasks at the same time.
Required Skills:
- 5+ years of experience in data analysis role.
- BS/MS in STEM or quantitative field (CS, Applied Statistics, Operations Research) or BS/MBA in Finance, Accounting, Economics, Business Analytics
- Familiarity with a variety of data visualization techniques and libraries.
- Experience working in a fast-paced agile environment.
- Experience working with enterprise systems and understanding of data design pattern differences between transactional systems and analytical data warehouses.
- Experience with data analytics tools and languages (R, Python).
- Experience with commercial and emerging BI databases, technologies, and languages.
- Knowledge of accounting principles, financial statements, and financial modeling.
- Excellent problem-framing, problem solving and project mgmt. skills and ability to change direction quickly.
- Experience with git and version control workflows.
- Attention to detail and personal pride in work undertaken.
- Ability to self-start and self-direct work in an unstructured environment, comfortable dealing with ambiguity
- Strong communication skills, and ability to work with multiple stakeholders.
- Create clean, reliable, and scalable "single-source-of-truth" data sets by partnering with business owners and engineering teams to address data issues in upstream systems.
- Perform data profiling on large, complex data sets and provide insights into data quality challenges.
- Build, maintain, and improve data models, dashboards, and data pipelines
- Expert in building, deploying, and maintaining data pipelines using open-source tools (i.e, Airflow, Composer, DataProc, DataFlow)
- Work with business and engineering teams to drive the development of company's data, reporting, and analytics platforms
- Skilled at writing optimized ETL jobs to feed data into BigData systems (i.e., BigQuery, DOMO, Hadoop)
- Expert in data analysis, visualization, and communication.
- Experience creating dashboards/visualizations using Data Studio, Looker, Tableau (or similar).
- Proficiency with t-SQL, postgresql, or any other database scripting language.
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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
