Staff Augmentation Technician

ABOUT SOURCEPASS

We are Sourcepass, an IT consulting company (MSP) that has been providing network support and solutions for our clients since 2001. We create and deliver innovative IT services, cloud computing, and security solutions that match the right technologies to specific industries and business strategies. We strive to provide top quality IT services to our clients so they can focus on the productivity and profitability of their business.

We have been named by Channel Futures as one of the world's 501 most strategic and innovative MSP's for the past 6 years and awarded Top Workplaces in 2020 and 2021 by Newsday! Pretty cool right? We like to think so!

WHY JOIN US?

At Sourcepass we are focused on growing our team members and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class team members.

We have an exciting opportunity to join our amazing team of 500+ staff as a Staff Augmentation Technician.

Feel free to check out our website at www.sourcepass.com to learn more about us!

POSITION SUMMARY

You will be providing Level II IT Support and Break/Fix resolution from our client's location. You need patience and the ability to ask the right questions that uncover details critical to the resolution of issues. The salary for this position is $80,000+ (negotiable based on experience).

THIS ROLE REQUIRES YOU TO BE ON SITE 5x/WEEK AT OUR CLIENTS LOCATION IN THE FINANCIAL DISTRICT OF NYC.

RESPONSIBILITIES

• Set up and configure Slack workspaces, channels, and user accounts
• Create and configure user accounts in Google Workspace
• Manage user access levels, permissions, and group memberships within Google Workspace
• Execute thorough offboarding procedures for departing employees, including account deactivation and data management
• Provide technical support to users experiencing issues with Google Workspace applications
• Create and configure user accounts within the Active Directory
• Ensure accurate setup of user profiles, including group memberships, permissions, and access levels
• Perform the initial setup and configuration of Windows 10 laptops, including operating system installation and basic software installations
• Solid understanding of networking protocols, services, and security principles
• Effective communication skills for user support and collaboration with IT teams
• Proven experience in network configuration, troubleshooting, and maintenance
• Knowledge of Mobile Device Management systems and solutions
• Monitor security alerts and events to identify and respond to potential security incidents promptly

DESIRED SKILLSET/EXPERIENCE

• 3-5 years of work experience providing technical support
• Proficiency with all current Windows operating systems mandatory, Apple desirable
• Server 2008-2019 Experience preferred
• Active Directory
• O365 Administration and Troubleshooting
• Mobile Device Management – MDM
• SonicWall Firewall Experience preferred
• Basic understanding of networking concepts such as Routing/Switching/VLAN's
• VMware experience is a plus
• Azure experience is a plus

CompTIA A+ and Network+ will be required within 1 year of hire.

Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.