We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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- Answers guest questions about Ameristar East Chicago restaurants, including operating hours, and answers general questions about property, facility, and services.
- Remains current with restaurant beer menu, including styles descriptions. Recommends and assists guests with appropriate pairings.
- Suggests signature cocktails to guests to increase revenue.
- Familiar with restaurant food menu, including description, price, and add-ons, and is able to assist guests with alcohol pairing.
- Keeps entry area and To-Go counter clean and organized.
- Works in cooperation with other service personnel to provide a high quality of service. Assists as required in table maintenance and cleans when necessary.
- Greets and seats guests at tables according to guest preference and table availability.
- informs guests of restaurant specials, feature items, and personal favorites.
- Accurately obtains food and beverage To-Go orders from guest, ensuring orders are complete and in accordance with company To-Go procedures.
- Keeps reservation system, host area, and To-Go counter stocked with necessary equipment, forms, and supplies.
- Ensures dining and serving areas are set up and maintained according to standard.
- Accurately accounts for and collects payment for all food and beverage orders through POS system in a timely manner.
- Participates in liquor glassware removal, ensuring compliance with all indiana Gaming Commission and indiana Alcohol and Tobacco Commission regulations.
- Provides responsible alcohol service according to established guidelines.
- Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up.
- Must maintain proper uniform requirements of the position, including wearing special event uniforms provided for Holidays and other special occasions deemed by management.
- Assists as requested with special events on and off property.
- Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment.
- Attends all company/restaurant training programs as they are scheduled.
- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.
- Completes opening, closing, and other side duties as assigned.
- Collects and accurately reports tips at the end of the assigned shift.
- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.
- Must be at least 18 years of age.
- High School Diploma or GED equivalent required.
- One year of high-volume Host/Cashier experience preferred.
- Prior customer service experience in a fast-paced environment preferred.
- Previous cash handling experience a plus.
- Must have excellent guest service/communication skills.
- Ability to operate a P.O.S. System and/or adding machine and make change.
- Must have basic math skills, including the ability to add, subtract, multiply, and divide.
- Must be able to read, write, speak, and understand English.
- Demonstrated ability to communicate effectively with team members and guests.
- Demonstrated ability to operate electronic reservation system and flow charts.
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer