Warranty Claims Representative

Warranty Claims Representative - Full Time

Location: Kankakee, IL, 60901

Salary:$40,000 - $42,000/year

Client - IKO Industries Job code:

ESF8991

Positions:

1

What you will be doing:

• Tremendous career advancement opportunities!
• World's largest Manufacturers in the roofing industry!
• Global stable company with over 70+ years in the business!
• Great job tenures!
• Family based work culture!
• Very competitive benefits!
• Strong company values!

If that's you, let's talk!
Our client will be hosting a Career Fair at a designated location to hire multiple candidates across multiple types of positions. If you're interested, let's connect to discuss the position further and reserve a spot for you at the Career Fair. Attendees are likely to walk out of the Career Fair on Saturday, May 13, 2023 with offers in hand.
Reporting to the Warranty Claims Manager (U.S.), the Warranty Claims Representative is a key position within our team. You will be the voice of our organization and of our clients. But, more than that, you'll also be a voice of compassion and care. Acting as the homeowner's primary point of contact, you'll listen, solve problems, answer questions and work to bring claims to conclusion.
What you will do:

• Provide superior service to our customers by listening, analyzing problems, and resolving issues
• Enter Warranty Claims into internal claim system
• Evaluate and make recommendations to the Warranty Claims Manager regarding payment or declination of Warranty Claims
• Process extended limited warranty applications
• Demonstrate quality communications skills while exhibiting a high level of professionalism with extreme sensitivity to balancing homeowner's concerns with limited warranty coverage limitations.
• Demonstrate the ability to de-escalate calls
• Develop a familiarity with all of IKO's residential roofing products
• Identify areas of improvement for various processes and implement changes
• Ad hoc projects

What you will need:

• Minimum of 2 years of previous call center or customer service experience
• Excellent communication skills
• Strong technical/troubleshooting ability
• Excellent multi-tasking abilities while maintaining attention to detail
• Possess superior team work and organizational skills
• Ability to adapt to change and work well in a fast-paced environment
• MS Office, especially MS Excel, MS Word & MS Outlook
• Word processing skills of at least 25 wpm
• Salesforce experience preferred
• High school diploma
• Bilingual (Spanish) a plus