COMPANY OVERVIEW:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

POSITION OVERVIEW:

As a Sr. VOIP Technician, you will work with Cisco, Avaya and NEC PBXs and peripherals at client locations. Provide consultation, design, installation, support, configuration/programming, MAC, update/upgrade, maintenance, troubleshooting and repair of voice and Fax network and system components, peripherals, and software. Provide peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD, E911, Faxing. VoIP conversion, discovery, implementation and testing.

WORKING KNOWLEDGE WITH THE BELOW TECHNOLOGY:

• Cisco VG gateways
• Cisco Call Manager 12.5
• Unity 12.5
• Cisco Expressway
• Avaya Communication Manager Version 8.0
• Avaya remote Voice Gateways and SBC
• Avaya Conference
• Voicemail: Avaya Aura Messaging
• Avaya Contact Center Enghouse Interactive Call Center
• Valcom paging
• RightFax
  Qualified candidates can expect an hourly range of $25.00 - $32.69.
  Note: Compensation is benchmarked on local New York City area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
  

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The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Troubleshoot and resolved complex Telecommunication issues
• Ability to identify and terminate phone lines
• Expert understanding of VoIP concepts
• Ability to install and test phone equipment
• Moderate Understating of Network components and architecture
• Ability to work in NOC to identify and troubleshoot voice and Fax related issues
• Excellent customer service/teamwork skill
• Ensure the highest levels of customer satisfaction.
• Serve as initial escalation point for technical support issues
• Troubleshoot and report VoIP performance issues.
• Responsible for resolving customer requests/issues in a timely manner.
• Ability to read and understand blueprints
• Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set, telecom snips, pliers, screwdrivers, etc.)