Sr. Ux Business Analyst (Media Asset Management)

Job Title: Sr. Business Analyst (Front-End) - Pointwest Technologies

General Summary: This role is crucial for supporting the User Experience work area at Pointwest Technologies. The Sr. Business Analyst will be actively involved in all phases of the Project Life Cycle, including the ongoing management and support of user experience and user interface for various systems. The candidate will lead multiple activities, such as user experience design, user interface prototyping, and managing complex user experience requirements. This role serves as a functional liaison to the user community, continuously gaining an understanding of their needs and transferring knowledge between users, designers, and technical team members. Expertise in managing projects with cross-functional teams is vital for success. This position can be remote but requires working in the Pacific Standard Time (PST) zone.

Responsibilities:

1. Project Initiation:

   • Develop an understanding of customer needs to research potential solutions.
   • Participate in the clarification, rationalization, and documentation of project requests.
   • Engage in the preparation of various project initiation documents.

2. Application Development:

   • Analyze and document relevant business processes.
   • Conduct customer interviews to define functional requirements.
   • Act as a mediator between technical and non-technical teams.
   • Lead detailed design and configuration processes.
   • Participate in software selection, integration testing, and user acceptance testing.
   • Assist in preparing end-user documentation and conducting training classes.

3. Application Support:

   • Take ownership of functional issues and coordinate with IT departments for system support.
   • Participate in functional analysis for production support activities.

4. Administration:

   • Regularly communicate plans, status, and issues to management.
   • Adhere to industry best practices and department standards.

5. Departmental Responsibilities:

   • Demonstrate adaptability in a constantly changing environment.
   • Self-prioritize needs across various projects and support initiatives.
   • Comfortable presenting to large groups and executive management.

6. Other Responsibilities:

   • Availability for night and weekend work as needed.
   • Some travel may be required.

Qualifications:

• Strong experience with Media Asset Management (MAM) platforms, workflows, and use cases.
• Hands-on experience with SDLC methodologies such as Agile, Scrum, and Kanban.
• Proficient in translating business needs into user flows, wireframes, mockups, and prototypes.
• Strong analytical and communication skills.
• Experience with UX/UI tools like Invision, Balsamiq, Visio, and Lucidchart is a plus.
• Ability to work independently and adapt to a constantly changing environment.

This job description has been tailored to fit Pointwest Technologies, emphasizing the skills and responsibilities relevant to their business domain.

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