Sr. User Experience Designer (Remote)

WHO WE ARE

Hallmark’s Experience Design (XD) Team is responsible for designing user-centered experiences to unify Hallmarks touchpoints that is focused on achieving our CX Vision of being the trusted, go-to source of Caring Connectors helping them to build, grow, and deepen their relationships and herself. As a member of the team, you'll partner with a cross-discipline team of User Experience, user interface, research, content, and development professionals to create exceptional, user-centered digital experiences that drive business growth, consumer satisfaction and brand loyalty. The XD Team is consumer obsessed and a key voice for all our consumers. Designing with inclusive design best practices and high standards for accessibility hold us accountable for representing consumers with diverse walks of life including multi-cultural, different abilities and various demographics.

WHAT YOUR ROLE ENTAIL AND HOW YOU’LL CONTRIBUTE

The User Experience Designer is responsible for leading the design of user-centered experiences to support Hallmark’s consumer-facing digital touchpoints such as Web, App and in-store experiences/solutions. You will mentor other designers with your deep understanding of user-centered design principles and digital best practices to execute the overall product vision and Hallmark brand. You will collaborate with Product Managers, Developers, Business Stakeholder, and Researchers to create data-driven, end-to-end experiences and communicate solutions to both technical and non-technical audiences with presentations, journey maps, wireframes, user flows, competitive benchmarking, and user research.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

• Bachelors degree or 4 years professional experience
• 4+ years previous experience in User Experience design, product design, interaction design, UI design, usability or a design-focused role
• Experience with Figma

PREFERRED QUALIFICATIONS

Your resume and portfolio will stand out if you have:

• Experience working in an Agile product development environment, preferably within the retail industry, with strong iterative User Experience design process.
• Clear understanding of mobile-first and app design (as demonstrated in portfolio)
• Experience building and leveraging a Design System
• An autonomous, self-starter who takes full ownership of their work, all the way through the process
• Ability to deliver work on time with a high attention to detail
• Solid understanding of user-centered design principles with the ability to propose design solutions based on best practices and usability principles.
• Proficiency in accessibility standards
• Experience conducting user testing using various research methodologies
• Workshop planning and facilitation experience

ADDITIONAL DETAILS

• This is a progressive role that will be filled at the level based on the skills and experience of the selected candidate.
• The salary range for this job is between $65,000 and $95,000. Salary will take into consideration several factors including location.

APPLICATION INSTRUCTIONS 

• To be considered, you must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.  
• An uploaded portfolio is also required for this position. Your portfolio should be compiled into one PDF document that is no larger than 5 MB, and uploaded with your resume. If your portfolio file size is above the 5MB limit, you can submit a one-page overview (ex) of your work.
• In addition, you can submit a URL to a portfolio website or social media site displaying your portfolio, but only as a supplement to your uploaded portfolio or one-page overview.

Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF. 

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

HALLMARK – Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.

Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.