Sr. Technician, Is Regional Office

Weil seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm.
Job Description
Responsible for customer support in the local office computing environment. Provide maintenance and support for local area network and office systems and applications.
ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide 1st & 2nd level customer support for all IS software and hardware issues.
• Use the firm's ticketing management system (Change Gear) to create, update, route, assign & resolve customer reported issues. Use clear language in all phases to provide high quality incident tracking. Check with users to close ticket to ensure issue is resolved to user satisfaction.
• When required, use appropriate tools and resources, such as the IS knowledgebase, remote control, web resources, and peer assistance. Work with Manager, IS Coordinator, and other key technical staff to define & complete projects to benefit the team. Document work and deliver projects on time.
• Record all changes to all hardware assets in the firm's asset management system (Change Gear Assets)
• Image, configure, test (for quality assurance), deploy & support computers, mobile devices (including, but not limited, to smartphones & tablets), printers, scanners, and other hardware as provided by the firm.
• Provide telecommunications support for cisco phones, voicemail boxes, jabber, mobile devices, and other firm applications as they become available.
• Support all remote access & remote computing solutions to non-firm computers, tablets & smartphones, including Citrix, Outlook Web Access, Virtual Machines and other solutions as they become available.
• Support firm CloudShare, MyFiles, Extranet/SFTP, and other methods of file transfer.
• Provide setup and support for A/V issues in office, including meetings and presentations.
• Provide IS orientation and training for new hires. Periodically send out training tips and information to local office.
• Learn & support new technology relating to firm in order to provide support.
• Participate in IS meetings & calls, as required.
• Provide on-call, remote, and after hours assistance for local office, as needed.
• Identify, create, and keep current office-specific IS procedures in the IS Knowledgebase.
• Additional responsibilities may be required as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High School Diploma required, Bachelor's degree preferred.
• IT certifications a plus.
• Must have 3+ years professional computer support experience. Professional experience should be in a fast-paced, high-pressure professional services environment.
• Strong knowledge of Microsoft Windows & Office Suite, Document Management (iManage/Desksite preferred), Web Apps, and client remote access technologies to include Citrix, VPN, and the troubleshooting tools for those technologies. Apple OS & Virtual Machine knowledge is a plus.
• Experience with smartphones and other mobile devices and associated technology is required.
• Ability to organize and prioritize numerous tasks and complete them under time constraints and respond with the appropriate level of urgency. Accepts responsibility for the quality and timeliness of work; understands how performance affects business results.
• Strong verbal and written communication skills demonstrating a strong service focus, clarity, and precision. Possesses the interpersonal skills necessary to communicate in person, via e-mail and telephone and follow instructions effectively from a diverse group of clients, attorneys and staff. Provides information with professionalism, courtesy and tact.
• Works effectively with co-workers as part of the team to accomplished the task at hand. Able to develop and maintain good working relationships with other members of IS and practice areas.

• Strong analytical and problem-solving skills in a sometimes high-pressure environment. Analyzes problems, develops effective solutions and understands implications of solutions. Makes appropriate and timely recommendations and decisions.
• Conveys a positive image of the Firm. Responds professionally, thoroughly, and courteously to internal/external clients. Produces high quality work; is efficient, accurate and has good attention to detail; displays high level of personal integrity.
• Must be flexible as work occasionally requires more than 35 hours per week to perform the essential duties of the position; may require irregular hours and overtime.

PHYSICAL REQUIREMENTS

• Ability to push and pull equipment or boxes weighing up to 25 pounds
• Ability to retrieve and replace objects from shelves of up to 8 feet high.

Weil seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm.
Weil offers a competitive compensation package. Benefits include medical, dental, vision, PTO, long term disability, life insurance, flexible spending plan, 401K plan, potential merit bonus at end of year, on-site gym and bistro. All decisions affecting employment at Weil, Gotshal & Manges, LLP are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, veteran's status or any other legally protected status.
Weil, Gotshal & Manges LLP offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees. Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. Weil also offers generous paid time off and holidays. All decisions affecting employment at Weil, Gotshal & Manges LLP are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, pregnancy, veteran's status, genetic information or any other legally protected status.