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ADP is hiring a Sr. SAP HR/HCM Configuration Consultant. In this position you will deliver configuration/consulting services to ADP Globalview clients within the parameters of the GlobalView solution (SAP based) and services. Ensure clients experience World Class service when engaged.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
- Provide 2nd & 3rd level post-live issue resolution within Service Level Agreement timeframes – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
- Prepare functional specifications and change control requests; including design and configuration details.
- Provide client consulting services, such as guidance on design and configuration of complex solutions as well as functional/technical expertise.
- Develop and conduct lifecycle mini-project solutions.
- Deliver effective client communications and ticket management/resolution via CRM.
- Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client’s current offering.
- Communicate effectively and liaise with ADP ancillary services, Service Delivery Coordinators / Account Management.
- Attend client facing meetings as required.
- Assess Support Pack configuration.
- Modify subsequent configuration and testing activities arising out of support pack application.
- Identify, manage and test SAP Note application as an Advanced Correction.
- Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
- Provide mentoring support and guidance to other consultants on areas of expertise.
- Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- 8+ years of directly related SAP configuration experience
- Bachelor’s Degree or its equivalent in education and experience with a Major Area of Concentration in Computer Science.
- SAP certification or equivalent SAP work experience, an asset.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand.
- Identify causes, relationships, implications and solutions.
- Demonstrate knowledge and application of key methodologies employed by Application Support Team.
- Business Consulting Skills – provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.
- Excellent verbal and written communication skills.
- Client Focused and curious.
- Ability to Mentor and Guide other associates in area of expertise.
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
