Sr. Product Manager, Shared Services

Company Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. 

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups. 

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace. 

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, Ormond Beach, Austin and Las Vegas. We offer a hybrid work environment with a balance of collaboration and flexibility.

Job Description

The Senior Product Manager will primarily be focused on our internal products and systems supporting EBGs Shared services teams including Accounting, Finance, Legal, HR, Data Security and Privacy, and Financial Risk Management. This position will be expected to use product management principles, such as customer discovery, product discovery, prototyping, business analysis, data analysis, QA testing, cost benefit analysis, prioritization, etc. to provide strategic support to the departments outlined above especially driving business initiatives requiring technical solutions. This position can be based in Orlando or Aventura (Miami).

• Understand the current and future state of EBG systems supporting our shared services departments.
• Define and execute against the segment of the product roadmap under your leadership working with Sr. leadership to prioritize and manage the backlog of shared services business initiatives including payments, accounting requirements, financial reconciliation, data privacy, financial risk management processes and tools, etc.
• Lead stakeholder discovery exercises, scoping, project prioritization, and provide effective communication and status updates.
• Understand relevant business objectives, impacts and opportunity costs and be able to articulate high level business value drivers on projects.
• Oversee multiple, concurrent projects/initiatives where market and business priorities often affect prioritization.
• Write and manage epics, user stories, and bug stories with QA and business minded acceptance criteria.
• Ensure that business requirements are understood, considered, and properly documented, and that technical solutions satisfy the requirements with appropriate future-looking flexibility.
• Serve as the main point of contact and primary interface between engineering, UX, the key business stakeholders on the product vison, status, key project milestones, and challenges
• Participate in vendor evaluations and make build vs. buy recommendations on external product solutions.

This role reports to the Vice President of Product and is responsible for overseeing, developing, and leading the strategic and tactical functions of EBG’s products that support technology that power EBG’s platforms.

EBG is an e-commerce solutions provider supporting supplier brands, employers and large membership groups through our platform solutions including; ticketsatwork.com, workingadvantage.com, plumbenefits.com, beneplace.com and undercovertourist.com.

Qualifications

• 5+ Years’ experience in Product Management and/or Shared Service technology strategy roles. 
• Possess a general understanding of payments and financial transactions in an ecommerce system.
• General understanding of data privacy, PCI standards, and risk management as related to transactional ecommerce payments is a huge plus.
• Ability to perform data analysis during system testing for validation and audit of financial system enhancements.
• Possess superior communication, organizational, interpersonal skills, and use of Microsoft Excel.
• Ability to conduct thorough business analysis to identify, understand, and document business requirements.
• Ability to think strategically and analytically and execute methodically.
• Solution oriented, with the ability to think critically and creatively and to articulate complex ideas in a clear and concise manner, tailored for specific audiences.
• Comfortable working in an agile and fast-paced environment where frequent trade-off decisions and prioritization changes are encountered. 
• Understand E-commerce data and metrics as they apply to financial management, legal, and risk management business areas.
• Experience in the Travel and Entertainment industry or employee benefits discount programs is a plus.

Additional Information

EBG offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Company Paid Basic Life and AD&D
• Additional Voluntary Benefits 
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Centers (location dependent)
• Annual Day of Giving
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!
• Most benefits begin the first of the month after your start date

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.