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There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Key Responsibilities:
Senior Product ManagerHeavy Maintenance is accountable for the oversight of the Product SME team & assistance of technical support functions within the Out-Side Vendor (OSV) network. This role requires a forward-thinking technical expert who is proficient in many facets of aircraft maintenance, UAL systems, and network while also prioritizing data analytics, and OSV standardization. The Senior Product Manager will collaborate with numerous stakeholders to deliver on-time commitments while consistently reviewing process for improvement. Flexibility, subject matter expertise, and professionalism are key attributes for this role meshed with exacting standards for performance, partnership, and integrity. Achieving committed results in a timely and compliant manner is paramount. Interacting with peer-groups outside of reporting structures will be mandatory for success and effectiveness.
Facility Travel: 85%
International travel required? Yes
Operational schedule/onsite at facilities required 50%
- Manage SME group effectively, ensure adequate personnel & team deployment for departure readiness. Administer OSV training & onboarding program to include risk / volume-based resource allocation. Planning & programs peer leader for escalation & funneling of scope changes / input.
- Monitor & champion improvement in all facets of OSV deliverables to airline including transitions. Accountable for successful start-up & closure of stations to include risk ID & mitigation.
- Owner for organized & standardized data collection including visit metrics, flow, script, etc. Oversee flight test data & trends, identifying & chartering best practices in a standardized fashion.
- Reliability & in-service occurrence reports ownership to approve / deny claims or findings within OSV. Warranty ownership to approve / deny for Heavy Maintenance vendors & suppliers
- Special projects as assigned by Director to improve, standardize, & share best practices.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor's degree or equivalent aviation experience
- Minimum of 10 years overall aviation industry experience
- Minimum of 5 years supervisory, project management experience in aviation related fields, aircraft technical expertise with proven track record
- Aircraft Heavy Maintenance, troubleshooting SME, program management.
- Technical expertise & aircraft troubleshooting ability
- Aircraft maintenance management
- Excellent verbal, and written communication skills, with the ability to effectively interact with internal and external business partners.
- Proven organization and leadership skills with the ability to build a team & processes within the group - change management.
- Ability to partner in a variable and complex environment achieving predictable results, partnership and relationship building along the way.
What will help you propel from the pack (Preferred Qualifications):
- B.S. Degree in aviation related field
- Supervision of management team members, budget management, data analytics & trend recognition
- Finance, data analytics, industry knowledge
- Technician, Line, Engineering, Inspection, or Planning roles
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
