Sr. Patient Engagement Manager, Oakwell

Title:Sr. Patient Engagement Manager

Company Description

OakWell provides high-quality primary care to patients living with end-stage kidney disease (ESKD). To ensure these patients receive quality primary care services, we provide comprehensive and integrated care right in the dialysis center. This allows patients to conveniently fit primary care into their existing healthcare schedule, keeping them healthy and living well. With an ambitious growth trajectory, OakWell is seeking and cultivating team members who are passionate about our goal of fully integrating primary and kidney care.

OakWell is powered by Oak Street Health, an innovative company delivering higher quality health and wellness care for adults on Medicare, in partnership with Interwell Health, a kidney care management company that partners with physicians on its mission to reimagine healthcare.

Role Description

Sr. Patient Engagement Managers are critical leaders in our organization. Sr. PEMs are responsible for closely developing and managing a team of Patient Engagement Managers. Sr. PEMs are responsible for OakWell’s patient growth for their region. Sr. PEMs are expected to review metrics daily, support growth initiatives, coach staff members and generally ensure the Patient Engagement team operates smoothly and successfully.

The Sr. Patient Engagement Manager will report to the OakWell manager.

OakWell Sr. PEM typically works from a Fresenius dialysis clinic 4-5 days per week.

Responsibilities:

• Manage and develop a team of 3-6 Patient Engagement Managers

• Coach direct reports in sales strategy, pipeline management, opportunity management and career planning/development

• Be accountable for hitting your own patient acquisition targets and driving accountability within your team

• Nurturing prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking

• Maintaining consistent touchpoints with prospects to continuously engage prospects to drive new patient growth in assigned territory

• Capture and record customer information and sales activity data into the customer relationship management (CRM) system and appropriate business system

• Recruit, retain, and nurture your team of sales professionals with high potential and strong performance history

• Provide skill training and mentoring on business account engagement and prospect engagement, including consistent and regular lobbying with Patient Engagement Managers

• Provide an unmatched experience for patients and prospects

• Maintain a strong relationship between OakWell care team

• Lead by example for your Patient Engagement team

• Develop both the long-term vision and strategy for the team and manage day-to-day sales team operations

• Coach, mentor and guide the team in developing consultative and solution-based sales skills

• Remain up to date with all compliance regulations and ensure your team remains compliant according to OakWell

• Share best practices for prospect and business account engagement

• Other duties as assigned

What we’re looking for:

We’re looking for motivated, experienced Sr. Patient Engagement Managers with:

Required Qualifications:

• Minimum of 5 years of in a sales management role or other comparable management position

• Strong computer skills, including:

  • Ability to create and analyze excel spreadsheets

  • Experience managing through a CRM system, ideally Salesforce

  • Analytical approach toward sales data & performance

  • Comfort with personal sales target in addition to management responsibilities

• US work authorization

• Access to personal transportation with a valid driver's license

Strongly Preferred Qualifications:

• Outstanding management skills with the ability to motivate a team

• Strong focus on data and analytics to drive targeted activities and return on growth efforts

• Excellent relationship management skills

• Ability to manage competing priorities while maintaining a positive attitude

• Inclination to work in a results-oriented role

• Ability to quickly connect and influence the right people

• Comfortable with navigating external barriers to create a positive experience

• Ability to manage priorities simultaneously

• Team player and contributor to the overall effectiveness of the team

• Experience with and a supportive attitude toward our patient population of older adults who require dialysis & community served by the clinic

OakWell Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

OakWell is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply.