Sr. Manager, Strategy & Bizops - Customer Success

ABOUT LVT

We’re on a mission to make the world a safer place. LVT (LiveView Technologies) is the world's leader for enterprise and physical security platforms and security data & analytics software. Our solutions are found in every state and across the Fortune 500. We’ve seen tremendous growth over the last few years and need amazing people to help build the future. 

THE OPPORTUNITY

Reporting to the VP of Revenue Strategy & Operations (RSO) – and partnering closely with the Head of CSM and our GTM leadership team –  the aim of the role will be to drive, to accelerate, to optimize, and to create a more efficient and effective marketing organization. 

We are building this team from the ground up and as one of founding members, you will be a critical player to help us evolve our foundations and build to the next phase of growth. 

IN THE FIRST 90 to 120 DAYS, YOU WILL:

• Develop strong relationships within CSM leadership, the Sales leadership team, and across critical cross-functional teams.
• Own and oversee the functional strategic planning process (OKRs, budgeting, coverage modeling, headcount planning, etc.).
• Partner with CSM leadership to create, implement, and drive our overall retention and renewal strategy.
• Refine, optimize, and implement our CSM operating cadence and model (meetings, processes, tools) to drive efficiency.
• Design and implement a reporting suite that quantifies the performance of our CSM organization and provides insights into where we should focus and how we should excel.
• Own end-to-end analysis that informs key account strategies.
• Assist in partnering with key cross-functional teams to develop and structure our mid- to long-term data strategy.
• Help identify and prioritize initiatives and processes that enhance operational effectiveness within our CSM organization.
• Identify new concepts and programs to improve performance, expand growth for our key accounts, and explore new monetization opportunities for our LVT (Lifetime Value) through our CSM organization.

EXPERIENCE & ATTRIBUTES YOU’LL LIKELY HAVE:

• Dedicated Learning: A minimum of a B.S.; MBA is preferred but not required. 

• Role Related Experiences: 6-8+ years of experience in a blue-chip consulting firm (McKinsey, BCG, Bain), a Strategy & Operations role, or a Customer SuccessStrategy & Operations role at a growing technology company. 

• The Ability to Scale Orgs: Experience leading, building, and scaling CS Organizations organizations from $100M to $1BN+.   
• A Problem-Solving Machine: Deep analytical skills / business acumen, strong technical abilities (Excel/SQL), working GTM tool knowledge (e.g. SFDC), and executive communication skills.
• A Strategic Planning Guru: Owned the annual strat plan for a Customer Success organization. 
• Strong Executive Presence: Extensive experience engaging with senior executives and board directors; including, preparing strategic analysis, creating recommendations, and implementing the proposed solutions. 
  
• A Process Lover: Deep experience in building, implementing, optimizing, and simplifying post-sales team processes. 
• Killer PM Chops: Experience managing mid-to-large, x-functional projects with varying degrees of complexity. 
• Been Part of a SWAT Team: Have been a manager of a small but highly-leveraged and high-impact team.

WHO YOU ARE:

• A Lifelong Learner: You never stop learning. Your intellectual curiosity drives your growth – no external motivation is required. You see the value of learning about ‘all things.’ You find that understanding how things work and the hidden relationships that exists between topics allows you to create new and innovative solutions. 

• A Problem-Solver: You don’t shy away from challenges; you welcome them with open arms. You have a keen strategic mindset that allows you create structure in ambiguity by breaking-down problems to its root-causes, identifying potential solutions, and creating outcomes that take into consideration all potential implications. You are an ultra-structured problem-solver who produces zero-defect analysis that informs your data-driven recommendations. 

• A Leader: You can navigate and influence across all levels and all departments of an organization with the ability to lead, manage, and guide those who may not directly report to you to drive the right outcomes. You are results-driven, authentic in all that you do, and know how to effectively move an organization without being overbearing. You have the keen ability to see the 50k foot view then zoom-in, with scalpel-like precision, to the ground level and execute. 

• A Catalyst: You are an agent of change and an accelerant to everything you touch; you simply just make things better. You turn insights into action. You LOVE having fun but also know when to roll-up your sleeves and get to work. 

EOE STATEMENT

Be Yourself. LVT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

BENEFITS

Competitive Compensation (Salary, Bonus, Equity). 401(K), Subsidized Health, Vision, & Dental. Voluntary Life Insurance. Wellness Programs. And, best of all, amazing people. 

Why Should You Work at LVT?

#LI-ONSITE