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Form of workHave you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions?
Our mission in Payment Risk Operations (PRO) is to make Amazon.com the safest place to transact online. PRO safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, PRO builds the operational processes that minimize risk and maximize trust in Amazon.com.
The Payment Risk Mining Investigations (PRISM-I) team is the function within PRO that is tasked with identifying risk patterns in the buyer space while working closely with the Analytics and Machine Learning teams to ensure seamless resolution to difficult & complex cases across Amazon. PRISM-I plays a critical role in reducing bad debt and providing operational insights into bad debt drivers through clustered investigations and reviews of fraudulent activity at scale. The PRISM-I team is deeply knowledgeable of fraud indicators and the platforms and tools required to initiate decisions in bulk. The Chargeback Global Process Owner (CB GPO) team is the group within PRO that oversees the strategy and roadmap for manual recovery initiatives as well as customer and seller experience within the dispute resolution lifecycle. The CB GPO team is necessary for ensuring disputes are assessed accurately to reduce bad debt and ensure proper fraud signals are available for upstream logic improvements.
PRO is seeking a senior leader with experience in operations, investigations, fraud evaluation, and/or audit specialties for the role of Sr Manager to lead a team of 150+ program managers, risk specialists, and risk managers. The ideal candidate will have experience providing coaching and guidance to a team based on key performance metrics and a proven track record of driving results based on delegation through team members. The Sr Manager is responsible for creating and implementing a vision and strategy for the team while leveraging cross-collaborative partnerships with Product, Engineering, and Data Science/Machine Learning teams.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
- • Minimum 10+ years of experience working in relevant industries such as operations, investigations, fraud evaluation, audit, legal, or customer service
- • Minimum 6+ years of team leadership in a globally matrixed environment
- • Experience owning/driving roadmap strategy and definition
- • Bachelor degree
- • Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- • Experience engaging and influencing senior executives
- • Masters degree
- • SQL proficiency
- • Coding language proficiency including Python or R
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,100/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
