Sr. Manager, Pharmacy Technicians

Company: Oak Street Health

Title:Sr. Manager, Pharmacy Technician

Role Description:

The Sr. Manager, Pharmacy Technician helps us meet our goal of successfully providing the best care anywhere for our patients by providing quality and efficient service to patients. Our Pharmacy Technicians make outbound medication adherence calls to patients and pharmacies to ensure optimal medication adherence and receive inbound calls related to refill requests. This role will directly manage Pharmacy Technician Supervisors who oversee a team of Pharmacy Technicians. The manager will be responsible for the productivity, quality, and outcomes of the technician team. High levels of flexibility, attention to detail, and problem solving are required to be successful. This position will be responsible for the day-to-day and oversight of both teams and long-term strategic growth of these departments. This team member is also expected to spend approximately 50% of their time leading the supervisors of the teams and the rest of their time will be involved in strategic initiatives centered around continuous improvement of these roles. 

Core Responsibilities: 

• Supervise pharmacy technician supervisors and oversee execution of daily workflows, including staff scheduling and work assignments

• Conduct effective resource planning to maximize the productivity of the team

• Provide continual evaluation and updating of processes and procedures. Responsible for implementing methods to improve area operations and efficiency

• Develop training materials for supervisors to train employees on new processes/process changes and ensure the team has effective training and resources to effectively complete their responsibilities

• Create and maintain dashboards to track team and individual productivity and performance
   

• Provide consistent and timely performance feedback and ensure supervisors are coaching individuals where appropriate for overall skill improvement and employee development
   

• Create and maintain a high-quality work environment so team members are motivated to perform at their highest level and establish work procedures and processes that support the company and departmental standards and strategic directives
   

• Collaborate with cross functional leaders on service operations, patient experience, population health as well as our clinics on operational initiatives that will improve patient experience and outcomes

• Provide staff education, in coordination with pharmacy and care teams, to ensure proper roll-out of new clinical policies, procedures and best-practice literature.

• Oversee maintenance of certifications and licensure, including continuing education requirements.

• Provide an exceptional patient experience through service, responsiveness and care, including addressing customer complaints  

• Other duties, as assigned
   

What are we looking for?

• Minimum 3 years previous management/supervisory/leadership experience

• Active Pharmacy Technician License in the state you reside strongly preferred

• Certified Pharmacy Technician (CPhT) certification strongly preferred

• Excellent leadership, team building, and management skills

• Ability to multitask, prioritize, and manage time effectively

• A flexible and positive attitude with a high level of integrity

• An effective coach and trainer that can communicate to individuals with multiple different learning styles

• Outstanding phone demeanor and etiquette

• Computer proficiency, including Google Docs and Sheets

• Able to give and receive feedback effectively

• US work authorization

• Someone who embodies being Oaky
   

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health