Address
Form of workThe mission of Global Security Operations (GSO) is to support Amazon's Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.
The Senior Manager, Incident and Crisis Operations, supports the GSOC, taking managerial ownership of operational continuity and data analysis. The role is responsible for ensuring performance Service Level Agreements (SLAs) are met, customer responses are appropriate according to policies and procedures, and the continuous development and motivation of a high performing team. The leader must also deal effectively with high levels of ambiguity and make response related decisions, sometimes with incomplete information, during high severity incidents.
The successful candidate must have a proven record of effective leadership capabilities and demonstrate elevated judgment while operating under pressure. They must possess the ability to operate autonomously, use discretion when dealing with sensitive and critical information, and apply sound business principles to identify barriers and initiate actions to resolve. The candidate should possess a proven record of working across multiple organizations to resolve escalations where the problem and solutions, as well as risk strategy, may not be well defined. Must be able to work independently with limited guidance, actively mentoring and developing the team. The role will own a complex risk intake process, participate in and may influence internal processes unblocking teams and increase the speed of delivery. Must be able to communicate and escalate effectively to senior leadership teams, identify a path forward in complex situations, and identify opportunities driving efficiencies while creating predictable controls and process paths.
A day in the life
In this role, the successful candidate is responsible for oversight of multiple shifts with direct reports. The candidate assists and mentors the team when mitigating crisis and incidents at global scale. This leadership role requires the employee to work shifts and weekends based on the needs of the GSOC. Overall, the successful candidate will partner with stakeholders across all of Amazon to develop and lead plans and drive continual improvement; ensuring GSO and GSOC initiatives are aptly designed and positioned to achieve optimal outcomes on behalf of our customers.
About the team
The Global Security Operations Center (GSOC) supports the GSO mission by providing 24/7 services to Worldwide Amazon Stores (WWAS). The GSOC provides support and timely notification to global partners regarding critical incidents that have impacted, or have the potential to impact, Life-Safety, Operations, and/or the Amazon Brand. We are Amazon's central location for critical incident management that supports WWAS, as well as affiliate and retail businesses. We are looking for an agile, adaptive and detail-oriented leader to oversee a diverse, multi-disciplined team.
We are open to hiring candidates to work out of one of the following locations:
Goodyear, AZ, USA
