Address
Form of workJob DescriptionMajor purpose:Company Summary:
Zoro offers millions and millions of products - an endless aisle with everything you need to run your business.
We offer fast and free shipping, no-hassle returns, and exceptional customer service. We've grown quickly in a
short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of
an award-winning culture - we have been named a Great Place to Work for multiple years in a row, among
other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will
too!Major responsibilities and duties:Job Description:
The Senior Manager, End-User Computing, is responsible for setting the strategic direction for Zoro's end-user
technologies and internal business systems and leads the team that selects, deploys, and manages these tools.
The scope of end-user technologies encompasses the tools Zoro team members need to do their jobs. The
team provides services to support PC/Mac hardware & software, mobile devices, and tablets; VoIP phone
systems; call center technologies; video conferencing & collaboration tools/platforms; identity management
platforms; HRIS & Financial systems. The scope of the user base includes three office locations, Buffalo Grove,
IL, Chicago, IL, and Janesville, WI, as well as remote team members.
The End-User Computing team includes system administrators, desktop support engineers, and service desk
analysts. The Senior Manager's organizational duties will consist of the recruiting and selecting personnel into
this team; managing resource demand, capacity, and scheduling; staff performance management, and
professional development.
The Senior Manager, End-User Computing, will work with the broader IT and business organizations within Zoro
to identify and deliver productivity solutions. Additionally, they will serve as a subject matter expert in end-user
computing technology, manage governance and compliance to corporate standards & policies, and drive the
team's focus on delivering excellent customer experience.
Duties and Responsibilities:
Proactively seek opportunities to improve Zoro's end-user technologies to increase employee
productivity, efficiency, and satisfaction
Define and articulate Zoro's end-User Computing strategy & road map
Establish metrics to measure efficient use of existing systems and resources
Monitor team performance to ensure service levels and expectations are being met
Monitor ongoing individual staff performance, identifying and effectively communicating opportunities
for improvement
Provide leadership/support to ensure projects are staffed appropriately and timelines are met
Actively manage End User Computing service catalog
Actively manage End User Computing knowledge base and system documentation
Prioritize and assign day-to-day end-user support issues/tasks
Coordinate the setup and deployment of computer workstations, related peripherals, software
installation, and user access provisioning
Prioritize and assign user access provisioning to corporate systems in compliance with PCI and SOX audit
requirements
Accountable for maintaining and managing the inventory of Zoro's end-user hardware and software
assets
Function as the primary point of contact for management and key users on urgent issues (Including
off-hour support)
Identify and implement opportunities for process improvement
Lead team efforts for medium/large projects or internal initiatives
Collaborate effectively with peers in the larger Technology Operations organization
Travel will be required occasionally to interact with end-users and team members at Buffalo Grove IL,
Chicago IL, and Janesville, WI locations.Requirements: BS/MS degree in a technical or engineering field, Computer Science/Computer Engineering preferred,
or equivalent work experience or military experience
5+ years of computer hardware and software support experience in an enterprise environment
Minimum 2 years of experience managing/leading operational support teams
Maintain a strong point of view around end-User Computing technology, strategy & industry trends
Excellent people skills with the ability to handle difficult situations
Ability to take charge and act independently within scope of responsibilities
Ability to train, mentor, and develop team members
Keen attention to detail, with a commitment to follow through and follow-up
Must be able to communicate effectively with technical and non-technical audiences and interact with
all types of audiences, including technology, business, management, and executive management
Must be a self-starter with the ability to both work independently and in a collaborative team
environment
Excellent computer skills with Google Workspace and Google collaboration technologies
Experience supporting mobile devices and video conferencing systems
Expert level of knowledge of service desk policies and procedures
Technical certifications (CompTIA A+, MCP, etc.) preferredImpact on organization:Work relationshipsZoro Values and Inclusive Culture:
We share a commitment to our Zoro values - Win & Lose Together (We prefer winning!), Take Ownership, We
Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting
our customers. It's a natural extension of our company culture and how we care for each other. We believe
when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead
of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and
be valued for your perspective.
Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and
all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower
all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace
interactions.Additional Job RequirementsWork OverviewProject Scope/Deliverable:Major Responsibilities/Key Tasks: Manager Entered RatesManager maximum pay rate:$110 per hourOvertime Exempt:NoNumber of years of experience:5+ yearsSelect candidate by resume or
first available?Resume
Request status:Open
Zoro offers millions and millions of products - an endless aisle with everything you need to run your business.
We offer fast and free shipping, no-hassle returns, and exceptional customer service. We've grown quickly in a
short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of
an award-winning culture - we have been named a Great Place to Work for multiple years in a row, among
other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will
too!Major responsibilities and duties:Job Description:
The Senior Manager, End-User Computing, is responsible for setting the strategic direction for Zoro's end-user
technologies and internal business systems and leads the team that selects, deploys, and manages these tools.
The scope of end-user technologies encompasses the tools Zoro team members need to do their jobs. The
team provides services to support PC/Mac hardware & software, mobile devices, and tablets; VoIP phone
systems; call center technologies; video conferencing & collaboration tools/platforms; identity management
platforms; HRIS & Financial systems. The scope of the user base includes three office locations, Buffalo Grove,
IL, Chicago, IL, and Janesville, WI, as well as remote team members.
The End-User Computing team includes system administrators, desktop support engineers, and service desk
analysts. The Senior Manager's organizational duties will consist of the recruiting and selecting personnel into
this team; managing resource demand, capacity, and scheduling; staff performance management, and
professional development.
The Senior Manager, End-User Computing, will work with the broader IT and business organizations within Zoro
to identify and deliver productivity solutions. Additionally, they will serve as a subject matter expert in end-user
computing technology, manage governance and compliance to corporate standards & policies, and drive the
team's focus on delivering excellent customer experience.
Duties and Responsibilities:
Proactively seek opportunities to improve Zoro's end-user technologies to increase employee
productivity, efficiency, and satisfaction
Define and articulate Zoro's end-User Computing strategy & road map
Establish metrics to measure efficient use of existing systems and resources
Monitor team performance to ensure service levels and expectations are being met
Monitor ongoing individual staff performance, identifying and effectively communicating opportunities
for improvement
Provide leadership/support to ensure projects are staffed appropriately and timelines are met
Actively manage End User Computing service catalog
Actively manage End User Computing knowledge base and system documentation
Prioritize and assign day-to-day end-user support issues/tasks
Coordinate the setup and deployment of computer workstations, related peripherals, software
installation, and user access provisioning
Prioritize and assign user access provisioning to corporate systems in compliance with PCI and SOX audit
requirements
Accountable for maintaining and managing the inventory of Zoro's end-user hardware and software
assets
Function as the primary point of contact for management and key users on urgent issues (Including
off-hour support)
Identify and implement opportunities for process improvement
Lead team efforts for medium/large projects or internal initiatives
Collaborate effectively with peers in the larger Technology Operations organization
Travel will be required occasionally to interact with end-users and team members at Buffalo Grove IL,
Chicago IL, and Janesville, WI locations.Requirements: BS/MS degree in a technical or engineering field, Computer Science/Computer Engineering preferred,
or equivalent work experience or military experience
5+ years of computer hardware and software support experience in an enterprise environment
Minimum 2 years of experience managing/leading operational support teams
Maintain a strong point of view around end-User Computing technology, strategy & industry trends
Excellent people skills with the ability to handle difficult situations
Ability to take charge and act independently within scope of responsibilities
Ability to train, mentor, and develop team members
Keen attention to detail, with a commitment to follow through and follow-up
Must be able to communicate effectively with technical and non-technical audiences and interact with
all types of audiences, including technology, business, management, and executive management
Must be a self-starter with the ability to both work independently and in a collaborative team
environment
Excellent computer skills with Google Workspace and Google collaboration technologies
Experience supporting mobile devices and video conferencing systems
Expert level of knowledge of service desk policies and procedures
Technical certifications (CompTIA A+, MCP, etc.) preferredImpact on organization:Work relationshipsZoro Values and Inclusive Culture:
We share a commitment to our Zoro values - Win & Lose Together (We prefer winning!), Take Ownership, We
Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting
our customers. It's a natural extension of our company culture and how we care for each other. We believe
when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead
of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and
be valued for your perspective.
Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and
all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower
all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace
interactions.Additional Job RequirementsWork OverviewProject Scope/Deliverable:Major Responsibilities/Key Tasks: Manager Entered RatesManager maximum pay rate:$110 per hourOvertime Exempt:NoNumber of years of experience:5+ yearsSelect candidate by resume or
first available?Resume
Request status:Open
