Sr. Manager, Digital Product Manager

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
It's a new day in health care! Combining Aetna and CVS Health was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans, and community pharmacists we are pioneering a bold new approach to total health.
CVS Health Digital aims to transform health and wellness via products that enable consumer engagement and a best-in-class experience. This team is responsible for Aetna's digital strategy and all Digital Products, as well as the development road map and execution of the roadmap. A key part of this team is to build an integrated platform and underlying products that drive digital as the starting place for our member interactions.
CVS Health is taking on a major initiative to redesign and rebuild many of its customer facing digital assets. This effort will include a completely new approach to developing software within Aetna, using the latest design approaches, technologies, and processes.

As a Sr. ManagerDigital Product Manager, you will directly impact a large scope of functionality, ensuring members can successfully complete self-service tasks, such as submitting a claim for reimbursement. Your work will directly impact the CVS digital first goals and contribute to an overall reduction in calls for routine inquires. To achieve this, you will be responsible for creating a member self-service digital end to end journey that is easy, transparent, and cohesive.

Key Dutie will be:

• Partnering with other Product Managers/owners, agile managers, and leadership to mature the offering and ensure it exceeds the expectations of our customers and users.
• Growing your skill set and knowledge base by working alongside talented and passionate teammates from diverse backgrounds.
• Be the voice & champion of the consumer by driving the growth of the digital platform in a methodical orderly way.
• Helping drive the team to success by working across groups to drive discussion & engagement, create product vision, Epics, Features & track user stories in using SAFe software development life cycle.
• Investigate ways, partnerships, technologies to drive user engagement and satisfaction.
• Ensuring internal product stakeholders needs /expectations are met and promote transparency by communicating through SAFe practice.
• Embrace the continuous Improvement mind set
• Use VOC feedback (qualitative and quantitative) research to improve and expand digital self service capabilities for increase NPS.

Required Qualifications

• 5+ years of Digital Product management or ownership plus managing significant Digital Product initiatives.
• 5+ years of product management skills such as roadmaps, driving deliverables, partnering with key stake holders, strong technical knowledge of products and systems.
• 3+ years of healthcare experience

Preferred Qualifications

• Managed Health insurance experience
• API experience
• Agile / SAFe experience
• Back-End Server experience
• SDLC (Software Delivery Life Cycle) experience
• Previous Software Engineering or experience working with software engineering teams.

Education

• Bachelor's degree or equivalent work experience

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.