AddressCDW’s vision is to be THE national provider of Managed Services. We’ll achieve this reputation by continuing to delight our customers and being the employer of choice for Managed Services. Engineers at CDW are responsible for the development and delivery of our Managed Services offerings. Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. Engineers at CDW are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills.
Key Areas of Responsibility
- Participates in and supports capacity planning and the development of long-term strategic goals for Linux systems and software in conjunction with end-users and department managers.
- Coordinates with network engineering, database administration functions and customers to implement, install, and configure Linux systems and software that utilize industry best practices to meet corporate objectives
- Implements policies, procedures, and technologies to ensure Linux system security through secure system access, monitoring, control, and routine security evaluations
- Performs standard configuration, management, and maintenance tasks for related file systems, input/output systems, networking, clustering, storage, and applications
- Reviews and deploys Linux system releases and vendor-supplied patches according to best practices
- Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems on all Linux systems
- Monitors, tests, and tunes system performance; preserve and provide system log files as needed
- Recommends and executes modifications to Linux systems in order to improve efficiency, reliability, and performance
- Conducts research on Linux -related hardware and software in support of procurement and system development efforts
- Ensures Linux -based systems comply with policies, standards, licensing agreements, configuration guidelines, and best-practices for maintaining regulatory compliance
- Ensures secure user access and role validation processes
- Performs Linux server/database transaction and security audits leading to identification and mitigation of security threats to enterprise data. Recommend and implement changes where necessary
- Creates required reports in response to business user needs
- Creates Linux shell scripts
- Manages and/or provides guidance to junior members of the team and develops, documents, and maintains Linux systems documentation for educating new staff
- Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met.
- Perform client consulting in a specialized area of technology (Networking, Unified Communications, Systems, Virtualization, and Storage).
- Design plan, and implement solutions using the latest technology.
- Provide innovative technical solutions to complex hardware/software problems.
- Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs.
- Understand and Deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
- Understand and follow the processes and procedures defined in the CDW Standard Operating Procedures manual (SOP).
- Provide detailed and effective communication to internal and external customers.
- Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
- Conduct throughput analysis, problem solving, and infrastructure planning.
- Participate in various client projects intended to continually improve/upgrade technology infrastructures.
- Create and execute test plans to meet project requirements for assigned components.
- Identify and communicate potential opportunities for cross-selling to the sales team.
- Manage time and expense to meet or exceed expectations defined in the Statement of Work.
- Provide high quality content deliverables using the appropriate document templates.
- Ensure solution is implemented as designed to the customer’s satisfaction and approval
- As a Senior Engineer provide technical services with no supervision from Supervisors, Team Leads, and Technology Owners.
- Ability to follow through with tasks, projects, troubleshooting with no supervision.
- Serve as technical point of contact on customer engagements, and internal projects.
- Conducts/leads design workshops for complex designs to meet customer, business and technical objectives.
- Proactively develops plans and activities to avoid problems.
- Educates the customer on solution as appropriate throughout the life of the project or service life.
- Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.
- Performs scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.).
- Handles several tasks simultaneously (i.e.: pre-sales, troubleshoots and develops internal network, responds to emergencies).
- Communicates with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
Education and/or Experience Qualifications
- Minimum of 5 years of engineering experience
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field; equivalent experience acceptable
Required Qualifications
- Demonstrated knowledge of RHEL, Ubuntu and/or SUSE Linux platform(s)
- Demonstrated Experience installing, configuring, and maintaining Linux servers, networks, and clusters
- Demonstrated experience with hardware and software troubleshooting
- Demonstrated knowledge of coding using Perl, CGI, C, shell and bash scripting
- Demonstrated knowledge of current network hardware and standards, including Cisco Borderless network routing and switching and UCS technologies
- Demonstrated knowledge of TCP/IP protocols, firewall management, system virtualization technologies and database administration
- Demonstrated customer service skills
- Demonstrated analytical and problem-solving skills
- Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment
- Demonstrated communication and presentation skills
- Demonstrated ability to conduct research into Linux issues and products
- Demonstrated ability to work in team environment
- Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
- Ability to establish customer trust and confidence in the CDW Managed Services
- Knowledge of and concern for customers’ business needs
- History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines
- Critical attention to detail and solid creative problem solving skills
- Ability to perform intermediate root cause analysis
- Strong organizational, analytical, and problem solving skills
- Customer Service focused and a high level of professionalism
- Ability to consistently follow policies and procedures
- Strong communication and documentation skills
- Excellent verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership
- Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment
- Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment
- Must have good time management skills and be able to meet rigid and urgent assignment schedules
- Ability to work weekends and/or off hours as necessary to meet client needs
- Ability and willingness to travel as needed to other CDW locations or client sites
- Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize
- Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.
Preferred Qualifications
- One of the following certifications :
- LPIC-3
- LPIC-2
- Red Hat Certified Engineer (RHCE)
- Red Hat Certified System Administrator (RHCSA)
- Experience with Solaris 10 & 11(s), previous versions are a plus
- Experience with virtualization technologies and hypervisors such as Hyper-V and/or vSphere
- Experience with systems automation (e.g. Puppet/Chef/Ansible/Salt)
- Hands-on experience in a large Data Center environment
- ITIL Foundations Certification
